Leonard Ortiz Luis Bernardo
Mabalacat
Summary
Dynamic team leader with a proven track record at Engie Impact, excelling in coaching and mentoring to enhance team performance. Expertise in problem-solving and team motivation has resulted in significant operational improvements, including successful guidance of a specialized team to prevent service interruptions. Proficient in Microsoft Office and knowledgeable in office management software, dedicated to fostering collaboration and facilitating effective communication among team members. Professional administrative expert with strong abilities in managing executive schedules, travel arrangements, and confidential information while adapting to dynamic business needs through exceptional organizational skills.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Magic Inc.
05.2025 - Current
- Managed executive schedules, ensuring optimal time allocation and prioritization of tasks.
- Coordinated travel arrangements, including itineraries, accommodations, and expense reporting.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Created and developed websites via website builders, i.e., Squarespace and Wix.
- Created marketing materials via Canva and Photoshop.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Team Leader
UAS
11.2024 - 05.2025
- Our goal is to help and support our customers to the best of our abilities regarding their internet services.
- My team consisted of 17 agents, whom I support with their day-to-day tasks.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
- Led cross-functional teams to achieve operational goals and enhance productivity.
Operations Supervisor
Engie Impact
07.2022 - 09.2024
- After a few months of hard work, I was offered this leadership position.
- I gladly accepted, and now I lead a successful and dedicated specialized team that is focused on preventing possible interruptions for our clients.
- Successfully managed day-to-day operations of a large team, providing guidance and leadership to ensure an efficient workflow.
- Trained, coached, and mentored team members to foster a highly productive work environment.
- Utilized problem-solving skills to resolve customer service issues quickly and efficiently.
- Conducted regular performance reviews, and provided feedback to team members.
Security and Alarms Consultant
Sutherland Global Services
09.2020 - 12.2021
- Handling of fire, burglary, and other security/medical alarms by calling the contact persons on our list and/or the authorities.
- Utilized strong communication skills when interacting with clients or colleagues, both verbally and in writing.
Customer Service Representative and Subject Matter Expert
VXI Global Solutions, LLC
06.2019 - 09.2020
- Telecommunications billing, order processing, and general technical help support for mobility, internet, telephone, and cable.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Managed high-volume calls, ensuring timely responses to client issues and requests.
Collections Specialist
IQor Philippines
09.2018 - 05.2019
- Negotiated with customers to reach payment agreements.
- Demonstrated strong customer service skills while communicating with customers regarding payment arrangements.
- Negotiated payment arrangements with customers to ensure timely resolution of delinquent accounts.
- Managed collections process to ensure timely recovery of outstanding debts.
Customer Service Representative
Alorica Inc.
05.2017 - 09.2018
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Utilized CRM software to track interactions and streamline service processes efficiently.
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
Education
Bachelor's/College Degree - BSBA Marketing Management
Angeles University Foundation (AUF)
Angeles City, Province Of Pampanga, Philippines04.2016
High School Diploma - undefined
Don Bosco Academy Pampanga
03.2012
Skills
Executive calendar management
Website development
Marketing materials creation
Travel coordination
Meeting facilitation
Administrative support
Team leadership
Performance management
Customer relationship management
Communication strategies
Problem resolution
Cross-functional collaboration
Project delegation
Training and mentoring
Data analysis and reporting
Data analysis
CRM usage
Microsoft office
Data collection
Analytical thinking
Research and analysis
References
- Arvie, Miclat, Team Lead, 09777423651, Sutherland, Immediate Supervisor
- Alvin, Armobit, Team Leader, 09686974111, Sutherland, Immediate Supervisor
- Nomar, Adrias, Team Lead, 09950168915, VXI, Immediate Supervisor
- Dessa Lyn, Castro, Operations Specialist III, 09763777682, Engie Impact, Subordinate
- Vince, Castro, Operations Specialist III, 09060373879, Engie Impact, Subordinate
- Christian, Cayanan, Operations Specialist III, 09458409752, Engie Impact, Subordinate
- Blanca, Damasco, HR Generalist, blanca.damasco@engie.com, 639285128661, Engie Impact, Colleague
LANGUAGES
English
Advanced
Timeline
Executive Assistant
Magic Inc.
05.2025 - Current
Team Leader
UAS
11.2024 - 05.2025
Operations Supervisor
Engie Impact
07.2022 - 09.2024
Security and Alarms Consultant
Sutherland Global Services
09.2020 - 12.2021
Customer Service Representative and Subject Matter Expert
VXI Global Solutions, LLC
06.2019 - 09.2020
Collections Specialist
IQor Philippines
09.2018 - 05.2019
Customer Service Representative
Alorica Inc.
05.2017 - 09.2018
High School Diploma - undefined
Don Bosco Academy Pampanga
Bachelor's/College Degree - BSBA Marketing Management
Angeles University Foundation (AUF)
TRAINING
- 2013, Forum On Business And Human Rights
- 2013, Marketing: Innovating Into The Future
- 2013, Foothold: Defining Boundaries, Writing Legacy
- 2013, COMGUILD: First Regional Business Forum
RESUME LINK
https://www.myperfectresume.com/feedback/session/4ab4c7cb-f631-401b-9f63-687263f9e7f7?shareMethod=copy