Summary
Overview
Work History
Education
Timeline
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Leo Martin  Lacibal

Leo Martin Lacibal

Taguig City

Summary

Seeking a position that aligns with qualifications, eager to contribute extensive knowledge and skills gained through comprehensive training and valuable experiences. Strong desire to fully utilize expertise, determined to make a meaningful impact in a new professional environment.

Overview

18
18
years of professional experience

Work History

Account Verification & Risk Team Lead

B2Spin Limited
Remote
08.2024 - Current

Led a team at B2Spin Limited to manage account verification and risk, ensuring agents met KPIs and handled escalations for big redemptions and high-risk accounts.

• Prepared detailed KPI reports and tracked RM specialists' attendance to ensure staff coverage within shifts.
• Developed agents' quality performance through coaching and analysis of team statistics.
• Implemented strategies to improve processes and team performance, resulting in increased efficiency and reduced risk.

Fraud And Risk Department / KYC Team Lead

Aperia (IOM) Limited
01.2023 - 05.2024
  • Mentored and executed BAU tasks, investigated root causes, and delivered high-quality recommendations to internal stakeholders.
  • Prevented fraudulent financial transactions, mitigating loss to the business and customers.
  • Updated procedure manuals, reviewed process flows, and implemented Key Control Self-Assessment processes to enhance controls.

Compliance Fraud And Risk Department / KYC Team Le

Rainbow Promise Solutions Inc.
Makati City
02.2018 - 01.2023
  • Primary duty is to observe casino operations, real time alerts to studio management in case of monetary fraud or loss.
  • Basic understanding of sports books products and casino gaming.
  • Detecting customer fraud as well as addressing customer complaints.
  • Acts as an independent review and evaluation body to ensure that compliance issues/concerns within the company are being appropriately evaluated, investigated and resolved.
  • Assist fraud control operation such as identifying fake accounts, bonus abusers/hunters
  • Liaise with finance to ensure player withdrawals are checked in timely manner according to company process.
  • Balancing financial figures to ensure withdrawals are correctly approved.
  • Assist in the identification of bonus abuser’s / money launderers.
  • Administer, maintain and understand Back Office System Integrity.
  • Checked daily online member registration and identify duplication and fraud based on company’s terms and conditions.

Compliance Senior Officer / Casino Surveillance Officer

Shang Software Solutions
Makati City
04.2011 - 01.2018
  • Primary duty is to observe casino operations, real time alerts to studio management in case of monetary fraud or loss
  • Basic understanding of sports books products and casino gaming
  • Detecting customer fraud as well as addressing customer complaints
  • Assist fraud control operation such as identifying fake accounts, bonus abusers/hunters
  • Liaise with finance to ensure player withdrawals are checked in timely manner according to company process
  • Assist in the identification of bonus abuser's / money launderers
  • Monitoring of table games to ensure all operational and specific game rules are strictly adhered
  • Monitoring of correct table limits and accurate online game play is in place
  • Reporting and escalation of any irregularities through documented protocols
  • Ensuring CCTV Operations are uninterrupted, recorded and able to be played back without fault
  • Liaising with Management and/or Customer Service to effectively communicate or resolve player disputes
  • Ensuring operational policy for the shuffling, counting and storage of cards is carried out correctly by staff at all times
  • Ensuring operational policy for the use of card shoes is carried out correctly by casino staff at all times

Casino Card Dealer

Cheuk Wah Technology Inc.
Sta. Ana, Cagayan Valley
07.2007 - 08.2008
  • Company Overview: Sun City Holiday Leisure Resort
  • Conduct gambling games such as dice, or cards, following all applicable rules and regulations
  • Check to ensure that all players have placed bets before play begins
  • Stand behind a gaming table and deal the appropriate number of cards to each player
  • Inspect cards and equipment to be used in games to ensure that they are in good condition
  • Maintains a professional, friendly and courteous atmosphere providing the customer with a pleasant gaming experience
  • Sun City Holiday Leisure Resort

Education

Bachelor of Arts - Political Science

RIZAL TECHNOLOGICAL UNIVERSITY

Timeline

Account Verification & Risk Team Lead

B2Spin Limited
08.2024 - Current

Fraud And Risk Department / KYC Team Lead

Aperia (IOM) Limited
01.2023 - 05.2024

Compliance Fraud And Risk Department / KYC Team Le

Rainbow Promise Solutions Inc.
02.2018 - 01.2023

Compliance Senior Officer / Casino Surveillance Officer

Shang Software Solutions
04.2011 - 01.2018

Casino Card Dealer

Cheuk Wah Technology Inc.
07.2007 - 08.2008

Bachelor of Arts - Political Science

RIZAL TECHNOLOGICAL UNIVERSITY
Leo Martin Lacibal