Job Search Status
Open to workDesired Job Title
Technical Support RepresentativeCustomer Service RepresentativeWork Type
Full TimePart TimeLocation Preference
RemoteHybridLocation: Rodriguez, Province Of Rizal, RIzal, PH
Open to relocation: No
Open To Work
Leomar G. Rosales
Customer Service & Tech Support Rep.
Rodriguez, Province Of Rizal,RIzal
Work Preference
Summary
Highly organized and detail-oriented individual with years of experience providing administrative, customer support, and technical assistance. Adapt at multitasking, problem-solving, and ensuring smooth day-to-day operations for clients. Committed to efficiency, accuracy, and delivering top-tier remote support
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Largo Tech Support Tier II
Alorica Corp.
Quezon City, Metro Manila, Philippines
06.2024 - 11.2025
- Troubleshot customer networks to improve signal quality and ensure reliable mobile and home internet services.
- Demonstrated self-motivation and strong personal responsibility in all tasks.
- Functioned effectively in fast-paced environments, adapting to changing conditions and demands.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Travel Help Desk & Account specialist
Teleperformance, Telephilippines
Quezon City, Philippines
03.2022 - 06.2023
- Customer Service, Account specialist & Travel Planner
- Supported clients via phone, email, and chat, resolving inquiries and maintaining a 95% satisfaction rate.
- Explained travel benefits and policies to clients: Explain Chase card travel benefits, fees, fare rules, cancellation policies, and insurance availability; document acknowledgments and recommendations.
- Managed customer accounts, resolving billing inquiries and service discrepancies with accuracy.
- Processed account updates, maintained records, and ensured data integrity across systems.
- Monitored account activity, identified issues, and escalated exceptions for timely resolution.
- Prepared account documentation, reports, and correspondence for internal and client review.
- Supported onboarding for new accounts, ensuring smooth setup and clear communication.
Education
Bachelor of Science - Hotel and Restaurant Management
TRINITY UNIVERSITY OF ASIA
E Rodriguez Sr. Ave, Mariana, Quezon City 06.2013 - 04.2014
High School Diploma -
Divine Saviour Montessori School
Montalban Rodriguez Rizal 06.2009 - 04.2013
Skills
Customer Support
Technical troubleshooting
Computer skills
Organizational Skills
Time Management
Administrative Skills
Excellent communication
Teamwork and collaboration
Critical thinking
Positive demeanor
Timeline
Largo Tech Support Tier II
Alorica Corp.
06.2024 - 11.2025
Travel Help Desk & Account specialist
Teleperformance, Telephilippines
03.2022 - 06.2023
Bachelor of Science - Hotel and Restaurant Management
TRINITY UNIVERSITY OF ASIA
06.2013 - 04.2014
High School Diploma -
Divine Saviour Montessori School
06.2009 - 04.2013