Leo Kennette Luceña
San Mateo, Rizal
Summary
Operations Manager with a proven track record at Concentrix, enhancing team productivity through effective leadership and process optimization. Skilled in operations management and team leadership, adept at fostering employee relations and implementing strategic improvements. Excel in problem-solving and performance monitoring, driving success and operational excellence.
Overview
2025
2025
years of professional experience
Work History
Operations Manager
Concentrix
05.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
Senior Team Leader
Concentrix
09.2021 - 05.2023
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
Team Leader
Concentrix
05.2017 - 09.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Subject Matter Expert
Concentrix
Customer Service Representative
Concentrix
Education
Bachelor Of Science In Nursing -
Our Lady of Fatima Univercity
Lagro, Quezon CitySkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
- Performance monitoring
- MS office
- Goal setting
- Process improvement
- Process flows
Timeline
Operations Manager
Concentrix
05.2023 - Current
Senior Team Leader
Concentrix
09.2021 - 05.2023
Team Leader
Concentrix
05.2017 - 09.2021
Subject Matter Expert
Concentrix
Customer Service Representative
Concentrix
Bachelor Of Science In Nursing -
Our Lady of Fatima Univercity
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