Leofel Emar Aquillo Dignos
Quezon City
Summary
Dynamic outlet manager with a proven track record at Zus Coffee Philippines, enhancing service consistency through innovative training programs. Expert in latte art and committed to exceptional customer service, I drive revenue growth and operational efficiency, achieving a 95% customer satisfaction rating while fostering team development and engagement.
Overview
10
10
years of professional experience
Work History
Outlet Manager
Zus Coffee Philippines
Cubao Quezon City
05.2025 - Current
- Developed and executed new staff onboarding and continuous training programs, improving service consistency and product knowledge.
- Management
STORE MANAGER
KENANGAN COFFEE
BANAWE QUEZON CITY
02.2024 - 04.2025
- Drove increase in outlet revenue by implementing targeted promotional strategies and enhancing staff training on upselling techniques.
- Food & Beverage / Catering / Restaurant
STORE MANAGER
LOT SPECIALTY COFFEE KSA
SAUDI ARABIA
01.2022 - 01.2024
- Managed daily POS and Ordering operations, ensuring accurate sales reporting and loss prevention, resulting in zero cash discrepancies.
- Food & Beverage / Catering / Restaurant
HEAD BARISTA
10Degree Specialty Coffee And Baker KSA
Al khobar Saudi Arabia
11.2019 - 11.2021
- Led and developed a team of 12 associates, improving team efficiency and achieving a 95% customer satisfaction rating.
- Food & Beverage / Catering / Restaurant
SHIFT SUPERVISOR
Snap A Shat Cafe and Restaurant
Iloilo City
09.2018 - 09.2019
- Reduced operational costs by 10% through optimized inventory management and tighter control over supply chain, improving profit margins.
- Food & Beverage / Catering / Restaurant
Assistant Cook Baker
Shangri-la Hotel
Boracay Island
07.2017 - 08.2018
- Daily meal prep, including chopping vegetables, marinating meats, and preparing ingredients.
- Hotel / Hospitality
BARISTA
COFFEE BEAN AND TEA LEAF BORACAY
Boracay Island
05.2016 - 06.2017
- Operated espresso machines & POS systems, efficiently handling orders & payments.
- Food & Beverage / Catering / Restaurant
Education
Bachelor's / College Degree - HOTEL AND RESTAURANT MANAGEMENT
UNIVERSITY OF ILOILO
High School Diploma -
SEBASTE HIGH SCHOOL
Skills
- Great communication skills
- Customer service skills
- High level of attention-to-detail
- Good level of literacy and numeracy
Trainings Seminars
Barista 101, Coffee Bean and Tea Leaf, Cebu City, Ayala, Philippines, 01/06/17, 03/28/17
Height Cm
170
Weight Kg
61
Languages
- Arabic
- Spanish
- English
- Arabic
- Spanish
References
- Rizaldy Jimenez, Store Manager, 10Degree Coffee Shop KSA, 0566439251, rizaldyjimenez@gmail.com
- Jason Jagong, Store Manager, Kenangan Coffee, 09691650481, jasonjagong@gnail.com
Government Documents
P0827617B, Iloilo City, 02/25/29
Personal Information
- Age: 30
- Date of Birth: 07/03/95
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Christianity - Catholic
Languages
English
Intermediate
B1
Arabic
Elementary
A2
Spanish
Elementary
A2
Timeline
Outlet Manager
Zus Coffee Philippines
05.2025 - Current
STORE MANAGER
KENANGAN COFFEE
02.2024 - 04.2025
STORE MANAGER
LOT SPECIALTY COFFEE KSA
01.2022 - 01.2024
HEAD BARISTA
10Degree Specialty Coffee And Baker KSA
11.2019 - 11.2021
SHIFT SUPERVISOR
Snap A Shat Cafe and Restaurant
09.2018 - 09.2019
Assistant Cook Baker
Shangri-la Hotel
07.2017 - 08.2018
BARISTA
COFFEE BEAN AND TEA LEAF BORACAY
05.2016 - 06.2017
Bachelor's / College Degree - HOTEL AND RESTAURANT MANAGEMENT
UNIVERSITY OF ILOILO
High School Diploma -
SEBASTE HIGH SCHOOL