Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Leo Bernard Galay

1574 E.Taleon St. Brgy. Santisima Cruz, Santa Cruz, Laguna
Leo Bernard Galay

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
years of professional experience

Work History

Global Virtuoso Incorporated
Makati City

Business Process Support Desk Staff
01.2022 - Current

Job overview

  • Expertly manage invoice reconciliation and engage hotels to request accurate invoicing.
  • Address invoice discrepancies with precision through effective email communication with hotels.
  • Proactively source and update hotel details to maintain high-quality standards.

Sykes (now Foundever)
Makati City

Customer Service Officer (Back Office)
11.2019 - 01.2022

Job overview

  • Enhanced email categorization for expedited client follow-ups.
  • Executed specific tasks as directed by the team leader.

Grab Philippines
Makati City

Customer Experience Specialist
11.2017 - 12.2018

Job overview

  • Delivered exceptional customer service to passengers, peers, and drivers.
  • Provided prompt phone and email support, ensuring customer satisfaction.
  • Documented all customer interactions for call and email support accurately.
  • Resolved issues efficiently, coordinating with departments and following up.

Education

Polytechnic University of The Philippines
Manila

Bachelor of Arts from Broadcast Communication
01.2022

Skills

  • Microsoft Office 365
  • Data Entry and Management Tools
  • Salesforcecom
  • Invoice reconciliation
  • Email categorization
  • Client support
  • Time management
  • Proactive engagement
  • Administrative skills
  • Customer service
  • Resourcefulness and initiative

References

References available upon request.

Timeline

Business Process Support Desk Staff

Global Virtuoso Incorporated
01.2022 - Current

Customer Service Officer (Back Office)

Sykes (now Foundever)
11.2019 - 01.2022

Customer Experience Specialist

Grab Philippines
11.2017 - 12.2018

Polytechnic University of The Philippines

Bachelor of Arts from Broadcast Communication

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Leo Bernard Galay