Hi, I’m
Leo Bernard Galay
1574 E.Taleon St. Brgy. Santisima Cruz, Santa Cruz, Laguna
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
years of professional experience
Work History
Global Virtuoso IncorporatedMakati City
Business Process Support Desk Staff
01.2022 - Current
Job overview
- Expertly manage invoice reconciliation and engage hotels to request accurate invoicing.
- Address invoice discrepancies with precision through effective email communication with hotels.
- Proactively source and update hotel details to maintain high-quality standards.
Sykes (now Foundever)Makati City
Customer Service Officer (Back Office)
11.2019 - 01.2022
Job overview
- Enhanced email categorization for expedited client follow-ups.
- Executed specific tasks as directed by the team leader.
Grab PhilippinesMakati City
Customer Experience Specialist
11.2017 - 12.2018
Job overview
- Delivered exceptional customer service to passengers, peers, and drivers.
- Provided prompt phone and email support, ensuring customer satisfaction.
- Documented all customer interactions for call and email support accurately.
- Resolved issues efficiently, coordinating with departments and following up.
Education
Polytechnic University of The PhilippinesManila
Bachelor of Arts from Broadcast Communication
01.2022
Skills
- Microsoft Office 365
- Data Entry and Management Tools
- Salesforcecom
- Invoice reconciliation
- Email categorization
- Client support
- Time management
- Proactive engagement
- Administrative skills
- Customer service
- Resourcefulness and initiative
References
References available upon request.
Timeline
Business Process Support Desk Staff
Global Virtuoso Incorporated
01.2022 - Current
Customer Service Officer (Back Office)
Sykes (now Foundever)
11.2019 - 01.2022
Customer Experience Specialist
Grab Philippines
11.2017 - 12.2018
Polytechnic University of The Philippines
Bachelor of Arts from Broadcast Communication
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