Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Leo Manuel C. Eda

Leo Manuel C. Eda

Quezon City

Summary

Experienced with diagnosing and resolving hardware and software issues promptly and effectively. Utilizes advanced technical knowledge to ensure seamless operations and minimize downtime. Strong understanding of network configurations and cybersecurity protocols.


Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.


Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Wrist Ship Supply
09.2023 - Current
  • Worked as and IT Support Engineer at Wrist Ship Supply where I perform onsite an remote troubleshooting
  • Received IT training in Denmark
  • Where we learned handling the systems used in the company
  • Phone and Chat supporter – Acts as point of contact to support user and customers that are requesting information, reporting issues and granting access to systems
  • Doing remote sessions to users that are having technical issues
  • Onsite Supporter – Provides day-to-day consultation, troubleshooting and problem-solving to computer users for hardware, software, network related issues
  • Reimaging laptops and enrolling to be a company enrolled laptop
  • Team Coordinator – Schedules the work shift of team members and manages tickets that are incoming in the ticket queue
  • Helps team members in resolving complex issues
  • Help established a knowledge base for the IT Support Engineer team
  • Reviewing and approving documents that are uploaded in the knowledge base

IT Service Desk

NNIT PH
01.2022 - 09.2023
  • Worked as an IT Service Desk at NNIT PH where I perform remote troubleshooting via phone and chat
  • Phone and Chat supporter – Supports customers and clients with their issues and request
  • Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services
  • Do remote session for customers and troubleshoot technical issues
  • Team Coordinator – Distributes task to team members and manages tickets that are incoming in the Service Desk queue
  • Helps team members in resolving issues that are complicated and investigates issues that are complex
  • Handling of request for customers and clients as well as looking for resources and teams that can resolve the issues or request
  • Manages high case tickets and contacting other teams and resources that can resolve before the ticket has been breached
  • POC for a client – helps create and investigate tickets that are received in the Service Desk queue and resolve in a timely manner

Application Support Intern

Convey Health Solution
01.2021 - 04.2021
  • Worked as an Application Support Intern at Convey Health Solution, where I assist in troubleshooting and managing accounts of resources using MIRAMAR system, monitoring and creating tickets using TOP Desk ticketing system and JIRA

Education

BS Computer Engineering -

FEU Institute of Technology
01.2021

Skills

  • Dev C
  • Arduino
  • Remote troubleshooting
  • Onsite support
  • Ticket management
  • Software installation
  • Network troubleshooting
  • Process improvement
  • Remote desktop support
  • IT asset management

Certification

  • CCNA R&S: Introduction to network, 01/01/19
  • CCNA R&S: Routing and switching essentials, 01/01/20
  • CCNA R&S: Scaling Networks, 01/01/20
  • CCNA R&S: Connecting Networks, 01/01/21

Timeline

IT Support Engineer

Wrist Ship Supply
09.2023 - Current

IT Service Desk

NNIT PH
01.2022 - 09.2023

Application Support Intern

Convey Health Solution
01.2021 - 04.2021

BS Computer Engineering -

FEU Institute of Technology

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Leo Manuel C. Eda