LENY EMMANUEL AMOUDO
Manila
Summary
To enhance my skills and capabilities, to improve my personality and to find employment in a very well- established company where I can apply the knowledge, experience, and skills that I possess.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
HelloConnect Inc
12.2023 - Current
- Providing general support and building engaging relationships on every customer call or interaction
- Investigating and resolving customer complaints and feedback
- Make every effort to support and positively reflect the HelloFresh brand to others
Proctor Support Specialist
OFFICE PARTNERS 360
07.2022 - 12.2024
- Assist student in engaging the service for online professional examination through Classroom Management
- Monitor classroom throughout the day
- Monitoring breakout rooms for agent participation and task completion
Customer Service Representative
CX Loyalty
08.2020 - 07.2022
- Responsible for handling customer support and inquiries related questions of customers and partners
- Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
- Assist customers or escalate service-related issues to the appropriate department in accordance to the client's processes and procedures
Education
Bachelor of Science - Economics
University of Abidjan
12-2017
High school diploma -
Complexe Scolaire IGES
07-2014
Skills
- Bookkeeping
- Financial reporting
- Accounting
- Quick learning
- Market Research
- Resilience
- Data Analyst
- Willingness to improve
References
Ralph Cello C. Mandario, ppbrospro@gmail.com, +639 (17) 100-7591
Languages
- French, Expert
- English, Intermediate
Certification
- Certified Bookkeeper (CB) | Coursera | Mars 2025
Languages
French
First Language
Timeline
Customer Care Specialist
HelloConnect Inc
12.2023 - Current
Proctor Support Specialist
OFFICE PARTNERS 360
07.2022 - 12.2024
Customer Service Representative
CX Loyalty
08.2020 - 07.2022
Bachelor of Science - Economics
University of Abidjan
High school diploma -
Complexe Scolaire IGES
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