LENYCHIN M. CRIZALDO
Quezon City, Metro Manila,00
Summary
Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Language
Work History
Inbound-Outbound Customer Service Representative
Concentrix
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Delivered constructive suggestions to supervisor for improving outbound sales development processes.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
Healthcare Customer Service Representative
Optum
11.2022 - 05.2023
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Inbound Call Center Representative
Alorica
04.2022 - 11.2022
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Facilitated communication between customers and other departments to facilitate resolution.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Education
K-12 -
OUR LADY OF FATIMA UNIVERSITY
Valenzuela, Metro Manila 01.2019 - 01.2020
SECONDARY - undefined
POTRERO NATIONAL HIGH SCHOOL
Malabon, Metro Manila 01.2015 - 01.2019
PRIMARY - undefined
GOMBUZA ELEMENTARY SCHOOL
Caloocan, Metro Manila 01.2009 - 01.2015
Bachelor of Science - Psychology
Bestlink College of The Philippines
Quezon City, Metro Manila, Philippines 04.2001 -
Skills
Customer acquisition strategies
Awards
- (Senior High) Best of Researcher of Thesis Award in Class
Personal Information
- Age: 22
- Height: 5'3
- Weight: 55 kgs
- Date of Birth: 03/28/03
- Marital Status: Single
- Place of Birth: Mati, Davao Oriental
Timeline
Inbound-Outbound Customer Service Representative
Concentrix
05.2023 - Current
Healthcare Customer Service Representative
Optum
11.2022 - 05.2023
Inbound Call Center Representative
Alorica
04.2022 - 11.2022
K-12 -
OUR LADY OF FATIMA UNIVERSITY
01.2019 - 01.2020
SECONDARY - undefined
POTRERO NATIONAL HIGH SCHOOL
01.2015 - 01.2019
PRIMARY - undefined
GOMBUZA ELEMENTARY SCHOOL
01.2009 - 01.2015
Bachelor of Science - Psychology
Bestlink College of The Philippines
04.2001 -
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