Leny Mercene
Customer Service Representative
San Jose Del Monte
Summary
Dynamic team leader with a proven track record at Concentrix, skilled in mentoring and empowering teams to enhance productivity. Expert in problem-solving and customer service, successfully resolving conflicts and boosting loyalty. Committed to fostering collaboration and driving performance improvements through targeted coaching and efficient processes.
Overview
18
18
years of professional experience
Work History
Team Leader
Concentrix
An Jose Del Monte
04.2010 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Customer Service Representative
EPLDT Ventus
10.2006 - 02.2010
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Electronics And Communications Engineering
University of St .La Salle
Bacolod City, Province Of Negros Occidental, Philippines 04.2001 -
Skills
Team Leadership
Problem-solving
Mentoring
Team Empowerment
Team motivation
Teamwork and collaboration
Versatile Response to Challenges
Effective Time Management
Timeline
Team Leader
Concentrix
04.2010 - Current
Customer Service Representative
EPLDT Ventus
10.2006 - 02.2010
Bachelor of Science - Electronics And Communications Engineering
University of St .La Salle
04.2001 -
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