Leni Poliquit
Lapu-Lapu City, Province Of Cebu
Summary
Dynamic educator with a proven track record at Maranatha Christian Academy, adept at differentiated instruction and fostering collaborative teamwork. Skilled in classroom management and problem-solving, I effectively integrated technology to enhance student engagement, resulting in improved learning outcomes. Committed to creating a positive and respectful learning environment.
Overview
12
12
years of professional experience
Work History
Elementary School Teacher
Maranatha Christian Academy
08.2023 - Current
- Designed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment promoting student collaboration and respect.
- Assessed student progress through various evaluation methods, adjusting instruction as needed.
- Integrated technology into lessons to enhance student learning experiences and engagement.
Geriatric Caregiver
Safehaven Assisted Living
11.2021 - 06.2023
- Administered daily personal care and assistance to residents, ensuring comfort and dignity.
- Monitored health status of residents, reporting changes to nursing staff for timely intervention.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Assisted residents with mobility and daily activities, promoting independence and well-being.
Technical Support Representative
EPerformax Company
03.2020 - 07.2021
- Resolved technical issues for clients via phone, email, and chat support.
- Provided product knowledge and troubleshooting assistance, enhancing customer satisfaction.
- Documented support interactions in ticketing system to ensure accurate tracking of issues.
- Collaborated with cross-functional teams to improve technical processes and workflows.
Customer Service RepresentativePhilippines
Concentrix Company
10.2017 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Technical Service Representative
Convergys
02.2014 - 02.2016
- Provided technical support for customer inquiries regarding product features and troubleshooting issues.
- Developed and maintained knowledge base articles to enhance team efficiency and customer service quality.
- Collaborated with engineering teams to relay customer feedback for product improvement initiatives.
Education
Bachelor of Science - Industrial Education
Mindanao State University-Iligan Institute of Technology
Tibanga, Iligan City, Philippines03-1999
Skills
- Differentiated instruction
- Collaborative teamwork
- Problem-solving skills
- Classroom management
- Critical Thinking
- Multitasking
Timeline
Elementary School Teacher
Maranatha Christian Academy
08.2023 - Current
Geriatric Caregiver
Safehaven Assisted Living
11.2021 - 06.2023
Technical Support Representative
EPerformax Company
03.2020 - 07.2021
Customer Service RepresentativePhilippines
Concentrix Company
10.2017 - 02.2020
Technical Service Representative
Convergys
02.2014 - 02.2016
Bachelor of Science - Industrial Education
Mindanao State University-Iligan Institute of Technology