Lenel Nugpo

• Schedule and coordinate technical and stateroom functionality inspection calls under the supervision of Hotel Maintenance Manager Senior
• Coordinate inspection calls between Royal Caribbean International inspectors and Chantiers de l'Atlantique inspectors
• Reading blueprints and General Arrangement to ensure that all area inspections meet Royal Caribbean standards
• Accepting or rejecting finished products or venue and discussing inspections
• Maintain utmost discretion when dealing with sensitive topics
• Tracking all remarks seen from 1st technical and cabin functionality inspection and ensure all are corrected by the Shipyard prior to vessel delivery
• Manage travel and gasoline expense reports for division team members
• Assist HR team for sign-on process (Pick-up crew members from the airport) and ensure their safe travel from airport to the shipyard site office

• Tracks report suspense's maintains files and logs as required by SQM and USPH, scheduling meetings and maintains filing systems
• Takes minute at meetings and distributes as needed
• Makes copies of correspondence or other printed materials and distributes to all necessary individuals and departments
• Trains Dispatchers and verifies their competence
• Purchased and maintained office suppled inventories, and always carefully adhered to budgeting practices
• Greeted and helped them either find the appropriate person or schedule an appointment
• Recorded, transcribed, and distributed minutes of meetings
• Reviews crew scheduling and sign on, sign off reports for accuracy and errors
• Communicates any problems to the appropriate manager and works with the manager and Human Resources or Marine Administrative Assistant to resolve issues
• Maintains the Performance Evaluation due date list
• Ensures the evaluations are submitted for Facilities Director's review prior and evaluations are posted in the system prior to the crewmembers departure
• Distributes one copy of the evaluation to the employee and files another one in the employee's personal file

• Responds to Guest comments and complaints in a considerate, professional and positive manner by showing empathy and engaging in active listening
• Takes ownership of guest concerns, by following the 'Problem Resolution Policy'
• Receive maintenance requests from Guests and crew members and accurately enters the request in the work order (AVO) system
• Process and dispatch the appropriate discipline to ensures that the work order request is accomplished in a timely and efficient manner
• Guest requests for service or repairs must have a service response time within 30 min
• Notify appropriate individuals of emergencies involving persons, Guest or Crew areas arise
• Produce Pending work order report on a daily basis for the Hotel Maintenance Manager and Divisional Supervisors to review
• Monitor AMOS maintenance work orders to ensure all are completed prior to the due date
• Close work orders returned from the technical team
• All work orders must be closed with the comments indicating work carried out, parts used and technician's details
• Notify the Hotel Maintenance Manager immediately of any work order past the due date
• Monitor workforce management tool on a daily basis; to ensure all Hotel Maintenance team have operated the time stamp correctly and report any discrepancy to the Hotel Maintenance Supervisors
• Print Payroll reports and obtain required signatures for regular payroll period and sign-off's
• Monitor overtime on a weekly basis and report all overtime to the Hotel Maintenance Manager
• Provide guidance and support to Hotel Maintenance personnel on proper time and attendance procedures
• Prepare and monitor Crew list of employees including sign-on/off date, employee id, crew id, position, cabin number and contact number making appropriate notifications to the crew office and Divisional Supervisors
• Prepre pre-departure checklists and familiarization forms
• Ensure the Familiarization forms are completed as per SQM guidelines, approved, returned and filed within 2 weeks of signing on the vessel
• Operates a variety of office equipment (including computer equipment, printers, laminators and photocopiers)
• Utilizes computer software packages, including Microsoft Word, Excel and Powerpoint, among others

Radiance of the Seas

Serenade of the Seas

Valiant Lady

• Input running hours in AMOS
• Coordinate with shoreside scheduler regarding long term and short term plan for onboard technical cew
• Checking ILO Violations and time and time and attendance
• Helps tracking and updating budgetary forms
• Create service orders in AMOS as per Chief Engineer instructions
• Assists with STCW certificates
• Attends and takes minutes of Technical meeting
• Assists with LGA together with Technical Storekeeper
• Assist with visitor boarding
• Participates in inspections, training =, meetings and function as necessary
• Create GRF (Guarantee Failure Report) that needs to be submitted to Fincantieri Shipyard
• Weekly updates of the guarantee claim log, top guarantee item list updates, PO list, freight & logistics costs, other guarantee associated costs
• Assist the Ship Manager in the coordination of the Guarantee Settlement Meetings
• Coordinate all reports to Division Heads an update about all the claims that is accepted and rejected
• Coordinate with Technical Storekeeper about all incoming logistics and items received that is under guarantee claim

Spectrum of the Seas

Majesty of the Seas

Freedom of the Seas

Anthem of the Seas