Lendon Vince Mique
Las Pinas
Summary
Committed to professional development and continuously expanding industry expertise to drive operational efficiency and achieve strategic performance goals. Approach each challenge with a solution-oriented mindset, striving to exceed customer expectations and deliver exceptional results. Foster a collaborative work environment to cultivate a culture of continuous improvement where teamwork and open communication thrive, contributing to the organization's success. Dedication to delivering tailored solutions complemented by the ability to build and maintain strong, long-term client relationships, consistently surpassing their needs. Adept at crafting personalized strategies that drive value and maximize business outcomes through a thorough understanding of client goals and objectives. Pride in consistently meeting and exceeding performance benchmarks, motivated by a passion for excellence to deliver high-quality results in every project undertaken, ensuring long-term growth and success for both clients and the organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support
TalentPop
10.2024 - 11.2024
- Handling Customer Inquiries:Respond to customer questions via multiple communication channels (email, phone, live chat, social media).
Provide timely, accurate, and helpful information regarding products, services, and policies.
- Problem Resolution:Address and resolve customer concerns or complaints effectively and efficiently.
Escalate complex issues to appropriate internal teams when necessary.
Troubleshoot product or service-related problems and offer solutions.
- Order Management:Assist customers with processing orders, cancellations, returns, and exchanges (if applicable).
Ensure customers are updated on their order status, delivery times, and tracking information.
- Customer Education:Help customers understand the full benefits and usage of the products or services TalentPop offers.
Provide instructional resources or guides to help customers navigate or use the services effectively.
- Collaboration with Internal Teams:Work closely with other departments (e.g., sales, technical support) to ensure smooth communication and issue resolution.
Participate in team meetings and training sessions to stay updated on new products and services.
- Maintain Professionalism:Ensure all interactions are conducted in a friendly, professional, and empathetic manner.
Uphold TalentPop’s values and ensure customers feel valued and heard.
Healthcare Customer Service Advocate
Optum
09.2023 - 06.2024
- Leveraged a strong biology background to passionately pursue a career as a Healthcare Advocate, fulfilling the aspiration to contribute to individuals' optimal health
- Demonstrated unwavering enthusiasm in addressing member inquiries, fostering meaningful connections through personalized engagement
- Delivered exceptional service at UnitedHealthCare and Optum, ensuring each member interaction was memorable and akin to that with a close friend
- Proficiently navigated an extensive array of services, including medical, dental, optical, outpatient, inpatient, and transportation benefits
- Consistently exceeded client expectations by surpassing business objectives with outstanding performance metrics from the onset of production floor duties
- Advanced to the transportation team, adeptly coordinating member travel arrangements, guaranteeing punctuality for appointments with reliable UnitedHealthCare transportation services
- Supported patients in navigating the healthcare system effectively, increasing their understanding of available resources and options.
Customer Service Representative
Ubiquity
02.2023 - 07.2023
- Delivered exceptional customer service for Netspend cardholders, ensuring a seamless transaction experience
- Facilitated card activation and account setup, significantly boosting customer satisfaction
- Cross-sold additional services, enhancing client engagement and fostering brand loyalty
- Maintained vigilant fraud protection, establishing a secure and trustworthy financial environment for customers
- Consistently exceeded Key Performance Indicators (KPIs), demonstrating a commitment to excellence
- Fostered a collaborative team environment, optimizing operational efficiency and effectiveness
- Recognized for outstanding service delivery through customer commendations and 'Kudos Calls'
Account Associate
VXI Global Solutions
09.2021 - 11.2022
- Delivered exceptional customer service on the PayPal platform, achieving high satisfaction levels
- Resolved a wide range of account inquiries, including personal data updates and billing issues
- Maintained transparent communication by reviewing and explaining transaction histories to customers
- Enhanced account security by implementing effective fraud prevention measures
- Surpassed job performance benchmarks, excelling in Net Promoter Score, Average Handling Time, and Resolution Rates
- Mentored new team members, fostering their development and successful team integration
- Specialized in managing account limitations, providing clear explanations and guidance on resolution procedures
- Conducted meticulous documentation reviews to prevent fraudulent account activity
- Handled day-to-day accounting processes to drive financial accuracy.
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
Education
UNDERGRADUATE -
Central Mindanao University
01.2015
Skills
- Excellent Communication Skills both Oral and Written
- Excellent Typing Skill
- Strong Problem-Solving Skills
- Express Empathy and willingness to help
- Adaptability and Flexibility
- Strong Analytical skills
- Order Management System
- Ticket Management
- CRM tools
- Multitasking
- Excellent Interpersonal skills
- Detail Oriented
- Chat and Email support
- Email writing skills
- Phone Etiquette
Languages
English
Filipino
Certification
- E-commerce tools and customer service Certified - TalentPop
- Cybersecurity awareness Certified - TalentPop
- CS and Email Writing Certified - TalentPop
Timeline
Customer Support
TalentPop
10.2024 - 11.2024
Healthcare Customer Service Advocate
Optum
09.2023 - 06.2024
Customer Service Representative
Ubiquity
02.2023 - 07.2023
Account Associate
VXI Global Solutions
09.2021 - 11.2022
UNDERGRADUATE -
Central Mindanao University
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