Salesforce
Lencel Bodestyne
Virtual Assistant
Malolos,Bulacan
Summary
Professional with strong background in customer service, adept at resolving complex issues and enhancing client satisfaction. Known for effective communication, problem-solving skills, and adaptability in fast-paced environments. Consistently fosters team collaboration and drives results, ensuring reliable and flexible support aligned with evolving needs. Skilled in CRM software, conflict resolution, and process optimization, bringing results-driven approach to every task.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Breach Support Associate
Etech
10.2025 - 12.2025
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Utilized advanced analytics tools to improve accuracy of fraud assessments.
- Evaluated customer data to identify and prevent fraudulent activities.
Appointment Setter
Homeaglow
08.2025 - 12.2025
- Increased appointment setting success by developing targeted call lists based on potential client needs.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
Appointment Setter
Deep Cleaning Services
04.2025 - 07.2025
- Managed scheduling and appointment confirmations to optimize client engagement.
- Utilized CRM software to track interactions and streamline communication processes.
- Developed scripts and materials for effective outreach campaigns.
Advertising and Marketing Specialist
Meta
06.2023 - 12.2023
- Developed targeted advertising campaigns across digital and traditional media channels.
- Boosted customer engagement rates with creative social media content and promotions.
- Increased brand awareness by developing and executing targeted marketing campaigns.
Chat Support Specialist
Lowe's
06.2024 - 04.2025
- Provided prompt and accurate responses to customer inquiries via chat platform.
- Streamlined chat support processes for increased efficiency and reduced response time.
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
Loan Administrator
Fundo Loans, AU
09.2023 - 08.2024
- Managed loan documentation and compliance processes to ensure accuracy and adherence to regulations.
- Maintained detailed records of loan transactions, ensuring accurate reporting and data entry.
Trainer
T Mobile
02.2022 - 05.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed and delivered comprehensive training programs for diverse audiences.
Customer Service Representative
T mobile
01.2016 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Information Technology
06.2011 - 03.2015
Skills
Call center experience
CRM software
Language proficiency
Email management
Attention to detail
Loan servicing
Loan processing
Problem-solving
Content scheduling
Digital media
Advertising
Social media management
Software
Hubspot
Go High Level
ClickUp
Microsoft office
Zendesk
Aircall
Ring Central
Meta Business Suite
Timeline
Breach Support Associate - Etech
10.2025 - 12.2025
Appointment Setter - Homeaglow
08.2025 - 12.2025
Appointment Setter - Deep Cleaning Services
04.2025 - 07.2025
Chat Support Specialist - Lowe's
06.2024 - 04.2025
Loan Administrator - Fundo Loans, AU
09.2023 - 08.2024
Advertising and Marketing Specialist - Meta
06.2023 - 12.2023
Trainer - T Mobile
02.2022 - 05.2023
Customer Service Representative - T mobile
01.2016 - 02.2022
STI - Bachelor of Science, Information Technology
06.2011 - 03.2015