Lemuel Jangas
Customer Support Consultant
Dumaguete City,00
Summary
Dynamic professional with over 5 years of experience in customer support, compliance, and operational excellence, specializing as a Subject Matter Expert and Customer Support Consultant. Proven ability to deliver high-quality service and foster team success in fast-paced environments, complemented by expertise in high-volume customer care, technical support, and sales. Skilled in developing streamlined processes and ensuring compliance with industry standards while prioritizing customer satisfaction. Prepared to elevate customer support operations and contribute to team success through collaboration and innovative solutions.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Homebase
09.2022 - 03.2026
- Conflict Resolution: Effectively managed high-stress disputes with empathy, enhancing customer loyalty and retention.
- Customer Inquiries: Provided accurate information regarding products and services as the primary point of contact.
- Sales Growth: Driven revenue by identifying customer needs and successfully upselling tailored solutions.
- Product Expertise: Maintained comprehensive, up-to-date knowledge of all service offerings and company updates.
Appointment Setter
Ever Pro
03.2026 - 04.2026
- Appointment Setting: Acted as the primary point of contact, qualifying leads and scheduling meetings between prospective customers and the sales team.
- Relationship Management: Cultivated client rapport through professional, timely follow-ups and responsive phone support.
- CRM & Data Analysis: Utilized CRM tools to track progress, maintain accurate records, and analyze performance trends for process improvement.
Subject Matter Expert (SME) & Customer Support Consultant
Ece Contact Centers / Homebase
01.2022 - 01.2026
- Served as a Subject Matter Expert (SME) for 1 year, providing guidance and real-time support to team members.
- Delivered high-quality customer service for over 3 years, resolving complex inquiries and maintaining satisfaction ratings.
- Awarded multiple times as Top Performer
- Invited to join annual company-wide assembly in Tampa, Florida
Compliance Analyst (Workforce)
QUALFON DUMAGUETE
01.2021 - 01.2022
- Monitored real-time adherence and compliance to ensure optimal staffing levels.
- Analyzed workforce data to identify trends and improve operational efficiency.
Promodiser / Sales Agent
ROBINSON'S DEPARTMENT STORE
01.2020 - 01.2021
- Managed product displays and assisted customers with purchasing decisions.
Service Crew and Cashier
JOLLIBEE FOODS CORP. / CHOWKING DUMAGUETE
01.2018 - 01.2019
- Provided efficient service in fast-paced food service environments.
Education
Bachelor of Secondary Teacher Education -
Negros Oriental State Uni.
01-2023
High School - undefined
Dumaguete City National High School
Dumaguete City01-2018
Skills
Customer Support
Sales/Technical
Chat Support
Email Support
Appointment Setting
Outbound Call
Timeline
Appointment Setter
Ever Pro
03.2026 - 04.2026
Customer Service Representative
Homebase
09.2022 - 03.2026
Subject Matter Expert (SME) & Customer Support Consultant
Ece Contact Centers / Homebase
01.2022 - 01.2026
Compliance Analyst (Workforce)
QUALFON DUMAGUETE
01.2021 - 01.2022
Promodiser / Sales Agent
ROBINSON'S DEPARTMENT STORE
01.2020 - 01.2021
Service Crew and Cashier
JOLLIBEE FOODS CORP. / CHOWKING DUMAGUETE
01.2018 - 01.2019
High School - undefined
Dumaguete City National High School
Bachelor of Secondary Teacher Education -
Negros Oriental State Uni.
TikTok Affiliate and Pickleball
Outside of my professional commitments, I am an active individual who enjoys balancing creative digital trends with physical activity. I am particularly passionate about TikTok Affiliate Marketing, where I enjoy exploring social commerce and content creation, as well as Pickleball, which allows me to stay active and practice strategic teamwork on the court. Engaging in these hobbies helps me maintain a well-rounded perspective, fostering both the creative and disciplined mindsets that I bring to my work.