LELIE LETADA
Quezon City
Summary
Well-qualified to whatever position is available with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Corporate Sales Admin - Retail & Consumer Products
Max's Group, Inc
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- I have had the opportunity to serve as an interim HR assistant.
Delivery Business Unit Area Specialist
Max's Group, Inc.
03.2019 - 05.2024
- We as the Delivery Specialist focuses on managing and optimizing delivery operations within a specific geographic area or business unit
- My responsibilities include overseeing delivery schedules, managing logistics, ensuring customer satisfaction, and coordinating with other departments to improve efficiency
- I also analyze data to identify areas for improvement, handle customer inquiries or issues, and ensure compliance with company policies and standards
Customer Engagement Representative
Max's Group, Inc.
01.2017 - 02.2019
- We answer calls and handle customer complaints, resolve issues, and escalate problems to higher levels when necessary
- We respond to customer inquiries through various channels such as phone, emails and chat
- We upsell or cross-sell additional products or services based on customer needs and preferences
Customer Service Representative
Max's SM North EDSA Branch
01.2015 - 01.2016
- Inform customers about new products, services, and promotions
- Upsell or cross-sell additional products and services when appropriate
- Assist customers in making purchasing decisions by recommending products based on their needs
Education
Information Technology -
Datamex Institute of Computer Technology
Caloocan City, Metro Manila, Philippines01.2014
Skills
- Data Entry
- Document management
- Calendar management
- Administrative skills
- Database management
- MS Office Suite
- Problem-Solving Skills
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Organizational skills
- Active listening
- Organization and time management
Accomplishments
- Supervised team of 16 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of Rider App System.
- Achieved Merchandisers' onboarding by completing needed requirements on time with accuracy and efficiency.
Languages
Tagalog
English
Timeline
Corporate Sales Admin - Retail & Consumer Products
Max's Group, Inc
06.2024 - Current
Delivery Business Unit Area Specialist
Max's Group, Inc.
03.2019 - 05.2024
Customer Engagement Representative
Max's Group, Inc.
01.2017 - 02.2019
Customer Service Representative
Max's SM North EDSA Branch
01.2015 - 01.2016
Information Technology -
Datamex Institute of Computer Technology
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