Hi, I’m
LEIZYL BARILEA
Cadiz, Province Of Negros Occidental,NEC
Summary
Proven track record in enhancing customer satisfaction at DBP SERVICE CORPORATION, showcasing exceptional problem-solving and organizational skills. Expert in negotiation and customer service, significantly improved process efficiency and maintained professional debtor relationships at MARC ACCOUNT SERVICES.
Customer support professional prepared to deliver exceptional service and support. Known for swiftly resolving issues and improving customer experiences. Focused on team collaboration and achieving results, while being adaptable to changing needs. Strong in problem-solving and communication, reliable and flexible.
Overview
14
years of professional experience
3
Certification
Work History
DBP SERVICE CORPORATION
Customer Support Assistant
07.2015 - Current
Job overview
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Handled escalations professionally while always advocating for the best interests of the client.
- Contributed to the improvement of internal processes through the identification of recurring issues and suggestions for streamlining support efforts.
- Reduced average call wait time by implementing efficient support strategies and multitasking skills.
MARC ACCOUNT SERVICES
Collection Agent
05.2011 - 05.2013
Job overview
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
Education
VMA GLOBAL COLLEGEBacolod City, Province Of Negros Occidental, Philippines
Bachelor of Science from Information Technology
03-2011
Skills
- Organization
- Documentation
- Complaint handling
- Negotiation
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
Accomplishments
- Supervised team of 8 staff members.
Certification
Effective Customer Service and Business Writing.
Webinar on Knowing My Organization and Focusing on Customers for Frontliners.
Seminar-Workshop on Quality Management System, Principles of 5S & RA #11032.
Timeline
Customer Support Assistant
DBP SERVICE CORPORATION
07.2015 - Current
Collection Agent
MARC ACCOUNT SERVICES
05.2011 - 05.2013
VMA GLOBAL COLLEGE
Bachelor of Science from Information Technology
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