Leizel Minasalvas
Medical Secretary
Bacolod City, Province Of Negros Occidental
Summary
Detail-oriented OB GYNE/Medical Training Secretary experienced in managing sensitive information and preparing professional correspondence. Delivered exceptional customer service and efficient office administration through strong organizational skills. Committed to enhancing office efficiency and supporting organizational goals.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
OB GYNE/MEDICAL TRAINING SECRETARY
Bacolod Adventist Medical Center
04.2026 - Current
- Maintained daily reports, memos, and invoices to ensure accurate documentation and facilitate efficient operations.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Operated multi-line phone system, providing prompt and friendly assistance to callers.
- Maintained daily report documents, memos and invoices.
HEALTH INFORMATION DEPARTMENT MANAGER
Bacolod Adventist Medical Center
01.2023 - 03.2026
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
Medical Records Secretary
Bacolod Adventist Medical Center
02.2018 - 12.2022
- Demonstrated adaptability and flexibility while managing multiple tasks simultaneously, ensuring all responsibilities were completed accurately and on time.
- Improved patient care by accurately maintaining and updating medical records in a timely manner.
- Ensured data accuracy through meticulous review and verification of medical records and reports.
- Expedited insurance claims processing by accurately preparing required forms and documentation for submission.
- Assisted in training new staff members on proper procedures related to medical record management, fostering a cohesive work environment focused on quality care provision.
- Handled high volumes of paperwork efficiently, ensuring that all medical records were properly filed and accessible when needed.
- Supported continuous improvement initiatives within the department by participating in quality assurance activities related to medical records management.
MEDICAL RECORD SECRETARY
OBIED SPECIALIZED HOSPITAL
12.2014 - 09.2017
- Facilitated seamless transitions between departments by coordinating the transfer of pertinent records during patient referrals.
- Increased organization within the department by consistently maintaining an up-to-date coding system for easy record retrieval.
- Resolved discrepancies in medical records proactively, liaising with healthcare providers as needed for clarification or correction of information.
- Collaborated with other administrative staff to streamline processes, improving overall office productivity and functionality.
Medical Records Secretary
Bacolod Adventist Medical Center
09.2009 - 11.2014
- Supported clinical staff by providing accurate, updated patient information as needed for optimal care delivery.
- Assisted healthcare professionals with efficient access to necessary documentation, contributing to effective patient treatment plans.
- Provided excellent customer service while addressing inquiries from patients or their representatives regarding medical records or billing concerns.
- Effectively managed appointment scheduling for multiple practitioners within the office using specialized software systems.
- Reduced errors in document filing through diligent attention to detail and adherence to established protocols.
- Safeguarded patient privacy by diligently following guidelines and implementing secure storage measures for confidential information.
- Streamlined the filing system for medical documents, resulting in increased efficiency and accessibility of records.
- Contributed to audit preparation efforts, compiling necessary documentation and ensuring compliance with regulatory standards.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for patients.
- Kept information confidential and followed guidelines to maintain patient trust.
Education
Bachelor of Arts - OFFICE ADMINISTRATION
MOUNTAIN VIEW COLLEGE
LOWER LILINGAYON, VALENCIA CITY, BUKIDNON 04.2001 -
MASTER OF ARTS IN HOSPITAL ADMINISTRATION - Hospital Administration
CEBU DOCTORS UNIVERSITY
Cebu City, Province Of Cebu, Philippines 04.2001 -
Skills
Medical terminology
Office administration
Meeting coordination
Calendar management
Scheduling appointments
Customer service
Sales support
Verbal and written communication
Certification
International Classification Diseases Coder
Accomplishments
- Supervised team of 13 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
OB GYNE/MEDICAL TRAINING SECRETARY
Bacolod Adventist Medical Center
04.2026 - Current
HEALTH INFORMATION DEPARTMENT MANAGER
Bacolod Adventist Medical Center
01.2023 - 03.2026
Medical Records Secretary
Bacolod Adventist Medical Center
02.2018 - 12.2022
MEDICAL RECORD SECRETARY
OBIED SPECIALIZED HOSPITAL
12.2014 - 09.2017
Medical Records Secretary
Bacolod Adventist Medical Center
09.2009 - 11.2014
MASTER OF ARTS IN HOSPITAL ADMINISTRATION - Hospital Administration
CEBU DOCTORS UNIVERSITY
04.2001 -
Bachelor of Arts - OFFICE ADMINISTRATION
MOUNTAIN VIEW COLLEGE
04.2001 -