Leira Yzabelle Maliga
Service Coordinator
Angeles City, Province Of Pampanga
Summary
Dynamic professional with a proven track record at Sutherland Global, specializing in service coordination and fraud analysis. Excelled in enhancing team productivity by over 20% at Concentrix through targeted coaching and efficient process implementation. Skilled in telephone communication and proficient in office programs, adept at leveraging data to prevent fraud and improve service delivery.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Sutherland Global
10.2024 - Current
- Prepared reports on service performance metrics and key indicators for management review.
- Coordinated and monitored service activities to confirm work met all requirements.
Team Leader
Concentrix
02.2021 - 09.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Fraud Analyst
Genpact
07.2018 - 02.2021
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Education
High School Diploma -
Orani National High School
Orani, Province Of Bataan, Philippines 04.2001 -
Skills
Telephone communication
Resource utilization
Proficiency in office programs
Service monitoring and evaluation
Timeline
Service Coordinator
Sutherland Global
10.2024 - Current
Team Leader
Concentrix
02.2021 - 09.2024
Fraud Analyst
Genpact
07.2018 - 02.2021
High School Diploma -
Orani National High School
04.2001 -
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