Leinard Jan Cruz
Customer Service Representative
LIMAY
Summary
Adaptable professional with a strong background in marketing and communications. Expertise in crafting compelling content and engaging diverse audiences across multiple platforms. Proven ability to analyze trends and adjust strategies, fostering creativity and collaboration in every project. Strong interpersonal skills and proactive approach drive effective teamwork and successful campaign execution.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Process Associate
Genpact
Balanga
05.2025 - Current
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Managed documentation for process activities, ensuring accuracy and regulatory compliance.
Sales Associate
Concentrix
09.2022 - 03.2023
- Assessed customer needs through targeted questioning and recommended suitable products.
- Resolved customer queries and complaints promptly, enhancing overall satisfaction.
- Identified upselling opportunities by actively listening to customer feedback.
Social Media Manager
Self Employed
03.2020 - 06.2021
- Received and managed customer orders for small family business during pandemic.
- Created and posted daily content to strengthen online presence.
- Engaged with followers by responding promptly to queries, enhancing customer service.
- Researched social media trends and audience preferences to optimize post performance.
Education
Undergraduate - Computer Engineering
Mapua University
Intramuros ManilaUndergraduate - Computer Engineering
University of Coldilleras
Baguio CitySkills
Live chat operation
Process analysis
Report analysis
Quality assurance
Presentations
Data entry
Dispute resolution
Process improvement
Multitasking
Problem-solving abilities
Time management abilities
Active listening
Accomplishments
- Improved reviews by successfully handling customer complaints and implementing monthly staff training.
- Efficient work hours resulting to Top Agent during Training, Transition and Production.
- Achieved result by completing task with accuracy and efficiency.
Languages
5,C1
Education
other,other
Timeline
Process Associate
Genpact
05.2025 - Current
Sales Associate
Concentrix
09.2022 - 03.2023
Social Media Manager
Self Employed
03.2020 - 06.2021
Undergraduate - Computer Engineering
Mapua University
Undergraduate - Computer Engineering
University of Coldilleras