Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Education
Timeline
Generic
Leinard Jan Cruz

Leinard Jan Cruz

Customer Service Representative
LIMAY

Summary

Adaptable professional with a strong background in marketing and communications. Expertise in crafting compelling content and engaging diverse audiences across multiple platforms. Proven ability to analyze trends and adjust strategies, fostering creativity and collaboration in every project. Strong interpersonal skills and proactive approach drive effective teamwork and successful campaign execution.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Process Associate

Genpact
Balanga
05.2025 - Current
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Managed documentation for process activities, ensuring accuracy and regulatory compliance.

Sales Associate

Concentrix
09.2022 - 03.2023
  • Assessed customer needs through targeted questioning and recommended suitable products.
  • Resolved customer queries and complaints promptly, enhancing overall satisfaction.
  • Identified upselling opportunities by actively listening to customer feedback.

Social Media Manager

Self Employed
03.2020 - 06.2021
  • Received and managed customer orders for small family business during pandemic.
  • Created and posted daily content to strengthen online presence.
  • Engaged with followers by responding promptly to queries, enhancing customer service.
  • Researched social media trends and audience preferences to optimize post performance.

Education

Undergraduate - Computer Engineering

Mapua University
Intramuros Manila

Undergraduate - Computer Engineering

University of Coldilleras
Baguio City

Skills

Live chat operation

Process analysis

Report analysis

Quality assurance

Presentations

Data entry

Dispute resolution

Process improvement

Multitasking

Problem-solving abilities

Time management abilities

Active listening

Accomplishments

  • Improved reviews by successfully handling customer complaints and implementing monthly staff training.
  • Efficient work hours resulting to Top Agent during Training, Transition and Production.
  • Achieved result by completing task with accuracy and efficiency.

Languages

5,C1

Education

other,other

Timeline

Process Associate

Genpact
05.2025 - Current

Sales Associate

Concentrix
09.2022 - 03.2023

Social Media Manager

Self Employed
03.2020 - 06.2021

Undergraduate - Computer Engineering

Mapua University

Undergraduate - Computer Engineering

University of Coldilleras
Leinard Jan CruzCustomer Service Representative