Detail-orientated adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Addiction Counselling Specialist
Alliance Global Solutions
08.2023 - 12.2023
Provide compassionate support for clients facing substance abuse and mental health challenges through effective inbound call management and insurance qualification
Junior Underwriter
Alliance Global Solutions
09.2021 - 07.2023
Analyzed credit, income, compliance, title documents, and appraisals during underwriting process
Supported review and acceptance or denial of new or renewal business
Determined and documented loan conditions and communicated requirements and decisions
Reviewed applications for insurance coverage and reports from loss control specialists to determine risks
Customer Service Representative
Inspiro Relia, Inc
05.2020 - 06.2021
Handled day-to-day customer contact via phones, faxes, and emails
Resolved escalated customer service inquiries and complaints to maintain satisfaction
Measured and improved customer satisfaction through feedback surveys and analysis
Supervised large teams with guidance, support and direction for high-quality customer care
Travel Agent
Adriatica Travel Agency
11.2019 - 12.2019
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
School Tutor
Edison International School
09.2019 - 11.2019
Supported students with helpful study habits and exam strategies
Provided homework assistance using specific curriculum and materials
Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
Motivated students towards learning and studying to build self-confidence and reduce fear of failure
Hotel Receptionist
Taj Hotel
02.2019 - 08.2019
Collected room deposits, fees, and payments
Completed late check-ins and directed guests to rooms and facilities
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction