Leilanie Adviento
Sta. Cruz
Summary
Detail-orientated adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Addiction Counselling Specialist
Alliance Global Solutions
08.2023 - 12.2023
- Provide compassionate support for clients facing substance abuse and mental health challenges through effective inbound call management and insurance qualification
Junior Underwriter
Alliance Global Solutions
09.2021 - 07.2023
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process
- Supported review and acceptance or denial of new or renewal business
- Determined and documented loan conditions and communicated requirements and decisions
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks
Customer Service Representative
Inspiro Relia, Inc
05.2020 - 06.2021
- Handled day-to-day customer contact via phones, faxes, and emails
- Resolved escalated customer service inquiries and complaints to maintain satisfaction
- Measured and improved customer satisfaction through feedback surveys and analysis
- Supervised large teams with guidance, support and direction for high-quality customer care
Travel Agent
Adriatica Travel Agency
11.2019 - 12.2019
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
School Tutor
Edison International School
09.2019 - 11.2019
- Supported students with helpful study habits and exam strategies
- Provided homework assistance using specific curriculum and materials
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure
Hotel Receptionist
Taj Hotel
02.2019 - 08.2019
- Collected room deposits, fees, and payments
- Completed late check-ins and directed guests to rooms and facilities
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction
HR Trainee
Philippine Airlines - Skylogistics Philippines Inc
04.2018 - 06.2018
- Answered phone and performed clerical duties to assist human resources department
- Drafted technical documents, social media posts and internal memoranda
- Delivered friendly assistance with new hires throughout interviewing and hiring process
Education
Bachelor of Science - Tourism Management
Saint Paul University of the Philippines
Tuguegarao City, CAGHigh School Graduate - undefined
Cagayan National High School
Tuguegarao City, CAGundefined
Tuguegarao East Central School
Skills
- Problem-solving
- Decision-making
- Evaluating credit history
- Financial stability
- Risk assessment
- Time Management
- Accurate Data Entry
- Records Management
- Organizational Skills
- Verbal Communication
- Flexible
Accomplishments
- Microsoft Office Specialist, 09/2015
- Housekeeping NCII, 12/2016
- Food and Beverage Services NCHI, 03/2017
- Front office procedures NC II, 09/2017
Timeline
Addiction Counselling Specialist
Alliance Global Solutions
08.2023 - 12.2023
Junior Underwriter
Alliance Global Solutions
09.2021 - 07.2023
Customer Service Representative
Inspiro Relia, Inc
05.2020 - 06.2021
Travel Agent
Adriatica Travel Agency
11.2019 - 12.2019
School Tutor
Edison International School
09.2019 - 11.2019
Hotel Receptionist
Taj Hotel
02.2019 - 08.2019
HR Trainee
Philippine Airlines - Skylogistics Philippines Inc
04.2018 - 06.2018
High School Graduate - undefined
Cagayan National High School
undefined
Tuguegarao East Central School
Bachelor of Science - Tourism Management
Saint Paul University of the Philippines
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