Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Leilanie Adviento

Sta. Cruz

Summary

Detail-orientated adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.

Overview

6
6
years of professional experience
2019
2019
years of post-secondary education

Work History

Addiction Counselling Specialist

Alliance Global Solutions
08.2023 - 12.2023
  • Provide compassionate support for clients facing substance abuse and mental health challenges through effective inbound call management and insurance qualification

Junior Underwriter

Alliance Global Solutions
09.2021 - 07.2023
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process
  • Supported review and acceptance or denial of new or renewal business
  • Determined and documented loan conditions and communicated requirements and decisions
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks

Customer Service Representative

Inspiro Relia, Inc
05.2020 - 06.2021
  • Handled day-to-day customer contact via phones, faxes, and emails
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction
  • Measured and improved customer satisfaction through feedback surveys and analysis
  • Supervised large teams with guidance, support and direction for high-quality customer care

Travel Agent

Adriatica Travel Agency
11.2019 - 12.2019
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments

School Tutor

Edison International School
09.2019 - 11.2019
  • Supported students with helpful study habits and exam strategies
  • Provided homework assistance using specific curriculum and materials
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure

Hotel Receptionist

Taj Hotel
02.2019 - 08.2019
  • Collected room deposits, fees, and payments
  • Completed late check-ins and directed guests to rooms and facilities
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
  • Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction

HR Trainee

Philippine Airlines - Skylogistics Philippines Inc
04.2018 - 06.2018
  • Answered phone and performed clerical duties to assist human resources department
  • Drafted technical documents, social media posts and internal memoranda
  • Delivered friendly assistance with new hires throughout interviewing and hiring process

Education

Bachelor of Science - Tourism Management

Saint Paul University of the Philippines
Tuguegarao City, CAG

High School Graduate - undefined

Cagayan National High School
Tuguegarao City, CAG

undefined

Tuguegarao East Central School

Skills

  • Problem-solving
  • Decision-making
  • Evaluating credit history
  • Financial stability
  • Risk assessment
  • Time Management
  • Accurate Data Entry
  • Records Management
  • Organizational Skills
  • Verbal Communication
  • Flexible

Accomplishments

  • Microsoft Office Specialist, 09/2015
  • Housekeeping NCII, 12/2016
  • Food and Beverage Services NCHI, 03/2017
  • Front office procedures NC II, 09/2017

Timeline

Addiction Counselling Specialist

Alliance Global Solutions
08.2023 - 12.2023

Junior Underwriter

Alliance Global Solutions
09.2021 - 07.2023

Customer Service Representative

Inspiro Relia, Inc
05.2020 - 06.2021

Travel Agent

Adriatica Travel Agency
11.2019 - 12.2019

School Tutor

Edison International School
09.2019 - 11.2019

Hotel Receptionist

Taj Hotel
02.2019 - 08.2019

HR Trainee

Philippine Airlines - Skylogistics Philippines Inc
04.2018 - 06.2018

High School Graduate - undefined

Cagayan National High School

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Tuguegarao East Central School

Bachelor of Science - Tourism Management

Saint Paul University of the Philippines
Leilanie Adviento