Leighnette Federico
Fraud Analyst
Roxas Oriental Mindoro
Summary
To be a part of a prestigious and venerable company where I can use my knowledge and skills to help the company achieve its development goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Fraud Analyst
Everlounge Inc
Makati
07.2018 - Current
- Reviewed and compared KYC documents and analyzed accounts for fraud
- Detect associated devices, multi link accounts and network activity using Iovation
- Analyzing and investigating the issue that requires decision making for its potential effect on the company's operations
- Identified and monitored of AML accounts
- Processing 3rd party deposits and withdrawals
- Handle credit card chargebacks
- Reviewed debit and credit card account information and transactions in an attempt to verify customer information and identify possible fraudulent transactions
- Handle fraudulent transaction chats and emails, as well as customer complaints about system and company management issues
- Demonstrated strong analytical abilities to distinguish between legitimate and fake accounts/documents
- Monitoring of a player's betting behavior
- Handle all escalated chats to review the customer's activity before proceeding with the payout
- Detect and identify fraudulent activity on customer accounts and determine a course of action to prevent further attempted fraud
- Investigated and resolved customer concerns or issues with the respective provider and other departments
Risk Management Specialist
2Success
Makati
05.2015 - 04.2018
- Analyzing and processing the promotions and withdrawals
- Traces suspicious customers and determines its impact on the company's operations
- Analyzing customers' playing patterns in Sportsbook, Agile and EA
- Traces customer's abnormal members and opposite betting
- Prepares a systematic report of each specific matter
Education
Bachelor of Science - Information Technology
Adamson University
Manila 06.2011 - 04.2015
Skills
Analysis
Timeline
Fraud Analyst
Everlounge Inc
07.2018 - Current
Risk Management Specialist
2Success
05.2015 - 04.2018
Bachelor of Science - Information Technology
Adamson University
06.2011 - 04.2015
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