Lea Margarette Ehiorobo
Debt Collection/Customer Service
Taguig City,BUL
Summary
Dependable professional successful at meeting high productivity, quality and performance standards. Skilled and effective.
Overview
13
13
years of professional experience
Work History
Level 3 SPS Associate
Amazon Operation Services Philippines, Inc.
04.2024 - 10.2024
- Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills.
- Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions.
- Actively seeks solutions through logical reasoning and data interpretation independently.
VA/Appointment Setter
Upwork.com
Remote
02.2024 - 05.2024
- Set appointments with potential customers. Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Acted as first point of contact and set appointments for prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
Teammate
Lizardbear Tasking Inc.
09.2020 - 02.2024
- Subject Matter Expert - August 2022 - February 2024
- Interim Team Lead - December 2022 - March 2023
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Credit Officer
Acquire Asia Pacific
07.2017 - 07.2020
- Monitor accounts to identify outstanding debts.
- Investigate historical data for each debt and bill.
- Analyzed customers' financial status and credit to determine the best payment plan to sustain the ongoing energy usage and to pay off any outstanding balance.
- Resolve billing issues.
Hotel Reservation Specialist
Intelenet Global Services
01.2017 - 03.2017
- Streamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
- Provided exceptional customer service through timely responses to emails, phone calls, chat messages from prospective guests seeking information or assistance with their bookings.
- Handled guest complaints professionally, resolving issues quickly to retain positive guest relationships.
Collections Specialist
Wells Fargo Enterprise Global Services, LLC
07.2016 - 12.2016
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
Account Executive
Transcom Worldwide Philippines
11.2013 - 08.2015
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Collections/billing
Customer Service Representative
Teleperformance
05.2013 - 09.2013
- Resolved customer complaints with empathy resulting to positive surveys.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
The Results Companies
10.2012 - 01.2013
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to positive feedback from customers.
Admin Assistant
AT International Communications
12.2011 - 03.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Science - Hotel And Restaurant Management
06.2006 - 04.2010
SY 2006 - 2010
Skills
Time Management
Preparing reports
Decision-Making
Customer Service
Workplace Safety
Leadership Qualities
Oral communication
Call center experience
Active listening abilities
Goals and performance
Fluent Bilingualism
Timeline
Level 3 SPS Associate - Amazon Operation Services Philippines, Inc.
04.2024 - 10.2024
VA/Appointment Setter - Upwork.com
02.2024 - 05.2024
Teammate - Lizardbear Tasking Inc.
09.2020 - 02.2024
Credit Officer - Acquire Asia Pacific
07.2017 - 07.2020
Hotel Reservation Specialist - Intelenet Global Services
01.2017 - 03.2017
Collections Specialist - Wells Fargo Enterprise Global Services, LLC
07.2016 - 12.2016
Account Executive - Transcom Worldwide Philippines
11.2013 - 08.2015
Customer Service Representative - Teleperformance
05.2013 - 09.2013
Customer Service Representative - The Results Companies
10.2012 - 01.2013
Admin Assistant - AT International Communications
12.2011 - 03.2012
Trinity University of Asia - Bachelor of Science, Hotel And Restaurant Management
06.2006 - 04.2010