Lei Anne Micah Rupaniana
IT Associate
Muntinlupa
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple task simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Trust and Safety New Associate
Accenture Inc.
BGC, Taguig City
06.2022 - Current
- Responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and resolving issues that are reported by users or flagged by system
- Problem-solving skills is one of ability needed to continuously deliver value to client, while making large impact on society.
IT Helpdesk
ActionLabs IT Services Incorporated
Cubao, Quezon City
09.2021 - 01.2022
- Help end-user with their reported problem and assigned a technician that could help them
- Provide a report regarding the reported issue.
Student Assistant / HR department
Pamantasan ng Lungsod ng Muntinlupa
Poblacion Muntinlupa City
08.2018 - 01.2019
- Assisting Visitors and Employees, Answering Phone calls, Sorting Files (201 Files), Encoding, Double Checking of Pay Slip
Proofreader
Personiv Manila
Alabang Muntinlupa City
09.2017 - 12.2017
- Proofing the website that the web designer made and checking if the request of the client was made.
Business Process Associates
ADEC Innovations
Alabang Muntinlupa City
10.2016 - 08.2017
- Key-in accurately pertinent information of an order into the client-supplied application in accordance with the given project specifications
- Checks accuracy of encoded data before proceeding to the next field or order
- Adheres to the channel's standard operating procedures and work instructions.
Cashier
SM HyperMarket
Lopez Paranaque City
08.2016 - 10.2016
- Assisting customers in the in-store check-out process, ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change
- Responsible for counting the contents of the cash register drawer at the end of each shift, maintaining receipts, records and withdrawals.
Education
Bachelor of Science - Information Technology
Pamantasan Ng Lungsod Ng Muntinlupa
Muntinlupa, Philippines 08.2018 - 2021.07
Associate of Science - Computer Technology
Pamantasan Ng Lungsod Ng Muntinlupa
Muntinlupa, Philippines 08.2014 - 2016.07
Computer Secretarial Office Management (CSOM) -
St. Chamuel Institute of Technology
Muntinlupa, Philippines 03.2013 - 2014.05
Skills
Performance improvement
Websites
Skills And Certificates
- A certified Microsoft Office Specialist in Excel 2013
- Computer Security and System Management
- Personality Development Seminar
- Bridge Gaps through IT Education
- Honest and Hardworking
- Trustworthy and Friendly
- Willing to learn and able to adapt new environment
- Know Accounting and Office Work
- Know basic Microsoft Office (Access, Word, PowerPoint, and Excel)
- Know how to Troubleshoot Computer
Certification
Microsoft Office Specialist in Excel 2013
Interest
Designing is one of my interest and I try different designing and editing in Canva and other photography editor.
Timeline
Trust and Safety New Associate
Accenture Inc.
06.2022 - Current
IT Helpdesk
ActionLabs IT Services Incorporated
09.2021 - 01.2022
Computer Security and Systems Management
11-2020
Bachelor of Science - Information Technology
Pamantasan Ng Lungsod Ng Muntinlupa
08.2018 - 2021.07
Student Assistant / HR department
Pamantasan ng Lungsod ng Muntinlupa
08.2018 - 01.2019
Proofreader
Personiv Manila
09.2017 - 12.2017
Business Process Associates
ADEC Innovations
10.2016 - 08.2017
Cashier
SM HyperMarket
08.2016 - 10.2016
Microsoft Office Specialist in Excel 2013
03-2016
Associate of Science - Computer Technology
Pamantasan Ng Lungsod Ng Muntinlupa
08.2014 - 2016.07
Computer Secretarial Office Management (CSOM) -
St. Chamuel Institute of Technology
03.2013 - 2014.05
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