Lei Anne Micah Rupaniana
IT Associate
Muntinlupa
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple task simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Trust and Safety New Associate
Accenture Inc.
BGC, Taguig City
06.2022 - Current
- Responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and resolving issues that are reported by users or flagged by system
- Problem-solving skills is one of ability needed to continuously deliver value to client, while making large impact on society.
IT Helpdesk
ActionLabs IT Services Incorporated
Cubao, Quezon City
09.2021 - 01.2022
- Help end-user with their reported problem and assigned a technician that could help them
- Provide a report regarding the reported issue.
Student Assistant / HR department
Pamantasan ng Lungsod ng Muntinlupa
Poblacion Muntinlupa City
08.2018 - 01.2019
- Assisting Visitors and Employees, Answering Phone calls, Sorting Files (201 Files), Encoding, Double Checking of Pay Slip
Proofreader
Personiv Manila
Alabang Muntinlupa City
09.2017 - 12.2017
- Proofing the website that the web designer made and checking if the request of the client was made.
Business Process Associates
ADEC Innovations
Alabang Muntinlupa City
10.2016 - 08.2017
- Key-in accurately pertinent information of an order into the client-supplied application in accordance with the given project specifications
- Checks accuracy of encoded data before proceeding to the next field or order
- Adheres to the channel's standard operating procedures and work instructions.
Cashier
SM HyperMarket
Lopez Paranaque City
08.2016 - 10.2016
- Assisting customers in the in-store check-out process, ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change
- Responsible for counting the contents of the cash register drawer at the end of each shift, maintaining receipts, records and withdrawals.
Education
Bachelor of Science - Information Technology
Pamantasan Ng Lungsod Ng Muntinlupa
Muntinlupa, Philippines 08.2018 - 07.2021
Associate of Science - Computer Technology
Pamantasan Ng Lungsod Ng Muntinlupa
Muntinlupa, Philippines 08.2014 - 07.2016
Computer Secretarial Office Management (CSOM) -
St. Chamuel Institute of Technology
Muntinlupa, Philippines 03.2013 - 05.2014
Skills
Performance improvement
Result interpretation
Organization
Microsoft applications proficiency
Cash Handling
Filing and data archiving
Spreadsheet management
Social media knowledge
Office management
38 WPM typing speed
Content editing knowledge
Data Entry
Multitasking Abilities
Written Communication
Organization and Time Management
Websites
Skills And Certificates
- A certified Microsoft Office Specialist in Excel 2013
- Computer Security and System Management
- Personality Development Seminar
- Bridge Gaps through IT Education
- Honest and Hardworking
- Trustworthy and Friendly
- Willing to learn and able to adapt new environment
- Know Accounting and Office Work
- Know basic Microsoft Office (Access, Word, PowerPoint, and Excel)
- Know how to Troubleshoot Computer
Certification
Microsoft Office Specialist in Excel 2013
Interest
Designing is one of my interest and I try different designing and editing in Canva and other photography editor.
Timeline
Trust and Safety New Associate
Accenture Inc.
06.2022 - Current
IT Helpdesk
ActionLabs IT Services Incorporated
09.2021 - 01.2022
Computer Security and Systems Management
11-2020
Bachelor of Science - Information Technology
Pamantasan Ng Lungsod Ng Muntinlupa
08.2018 - 07.2021
Student Assistant / HR department
Pamantasan ng Lungsod ng Muntinlupa
08.2018 - 01.2019
Proofreader
Personiv Manila
09.2017 - 12.2017
Business Process Associates
ADEC Innovations
10.2016 - 08.2017
Cashier
SM HyperMarket
08.2016 - 10.2016
Microsoft Office Specialist in Excel 2013
03-2016
Associate of Science - Computer Technology
Pamantasan Ng Lungsod Ng Muntinlupa
08.2014 - 07.2016
Computer Secretarial Office Management (CSOM) -
St. Chamuel Institute of Technology
03.2013 - 05.2014