Leianne Mariam Cuenco
Makati City, Metro Manila,00
Summary
Dedicated banking professional with solid track record in customer service and account management. Proven ability to enhance customer satisfaction and streamline processes, contributing to overall operational efficiency.
Eager to contribute to team success and further develop professional skills.
Overview
11
11
years of professional experience
Work History
Service Officer
Bank of the Philippine Islands
08.2018 - Current
- Manages and oversees the corporate banking transactions of top corporations and conglomerates including but not limited to loans processing, trade transactions, cash management, and other credit facilities
- Supervises a team of service associates to facilitate clients' transactions and concerns using a systematic process flow
- Provides notable customer support, leading to increased utilization of client's credit facilities and deposit build-up
- Maintains detailed records of the team's credit dealings, ensuring accurate reports are readily available to the management
- Monitors the team's compliance with the banking policies and regulations (specifically on internal policies and BSP reports)
- Exceeds yearly performance targets by consistently delivering outstanding service results
- Collaborated with cross-functional teams to develop and implement service improvement initiatives.
- Developed and implemented comprehensive strategies to improve customer service and optimize operational processes
Management Trainee
Bank of the Philippine Islands
04.2018 - 07.2018
- Completed the Officership Training Program to improve management skills
- Gained knowledge of the company policies, banking regulations and bank processes.
Service Associate
Bank of the Philippine Islands
07.2014 - 04.2018
- Supported the Relationship Managers (RM) in servicing the banking transactions of corporate clients on the day-to-day operations
- Prepares instruction sheets to ensure processing of client's loan transactions (loan availment, extension, renewal, interest payment)
- Ensures complete documentation and proper filing in the credit folder of client's credit and corporate documents
- Implements corporate credit facilities and monitor regularization of documentary deficiencies
- Accommodates the various requests of clients such as statement of account, transaction history etc.
Sales Associate
Security Bank Corporation
05.2014 - 06.2014
- Completed on-board Sales Associate Training Program
- Responsible for the solicitation of new accounts
Education
Bachelor of Science - Business Management
University of The Philippines
05-2014
Skills
- Account management
- Document management
- Bank credit processes
- Process optimization
- People management
- Conflict Management
Timeline
Service Officer
Bank of the Philippine Islands
08.2018 - Current
Management Trainee
Bank of the Philippine Islands
04.2018 - 07.2018
Service Associate
Bank of the Philippine Islands
07.2014 - 04.2018
Sales Associate
Security Bank Corporation
05.2014 - 06.2014
Bachelor of Science - Business Management
University of The Philippines
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