Lei De Juras
Professional
Gen Trias
Summary
Experienced Lead of Data & Analytics with a demonstrated history of working in the financial, customer service and technology industry. Skilled in Statistical Data Analysis, People Management, Data Warehousing, and Data Governance. Strong research professional and leadership skills with ability to motivate professionals and maximize levels of productivity.
Overview
14
14
years of professional experience
Work History
Global Sr Business Intelligence and Data Manager
TDCX
10.2021 - Current
- Streamlined data management workflows for increased efficiency and reduced processing time.
- Evaluated potential software solutions against established criteria, recommending options that met organizational needs most effectively.
- Trained team members in best practices for data handling, improving overall productivity and data integrity.
- Collaborated with cross-functional teams to identify data requirements and ensure proper integration within the system.
- Leveraged advanced analytics tools to extract meaningful insights from complex datasets, driving informed business decisions.
- Spearheaded adoption of new data visualization tools, enhancing stakeholder understanding of complex datasets.
Assistant VP, Data & Analytics
Marsh & McLennan
01.2019 - 01.2021
- Manages cross functional team across regional services providing analysis for insurance benchmarking purposes.
- Created various process and procedures to align with Risk Management and Broking processes.
- Having the ability to communicate effectively when developing strategies for effective data analysis and implementing analytics solutions.
- Spearheaded knowledge based system feedback.
- Manages the capacity planning and pain point analysis. Monitoring of projects initiated.
- Provides analysis and trend, producing initiatives and suggests improvements by working into business Insights
Senior Business Intelligence Analyst
Asurion
01.2017 - 01.2019
- Creates customer satisfaction reports, surveys and complaints log
- Reviews surveys of clients and engage in managing customer relationships while creating a persistent focus on the customer for the company to strategize effectively and efficiently.
- Provides analysis and trend, producing initiatives and suggests improvements by working into business insights
- Develop and manage robust performance reporting processes, and producing timely, accurate dashboards and reports using qlikview, powerBI and spotfire
- Prepares monthly deck while reviewing it side by side with Directors of each APAC Geo, developing strategies and techniques to enhance the service effectiveness
- Liaise between Supply Chain and Global Account Stakeholders to gather data necessary for the creation of Business Performance Update
- Host monthly Operations Review for different GEOs Telecommunication Network (Singapore, Malaysia, Thailand, China and Australia)
- Reports directly to Regional Sr Director
Senior Performance Reports Analyst
QBE Insurance
01.2012 - 01.2017
- Worked as People Manager and main POC of Reporting and Automation Development Project for Group Shared Services globally
- Handles 3 Specialist designated for each Line of Business specializing in Performance Management Reports and Analysis. Catered to all ad hoc requirements for all LOBs and works as main backup for the specialists. Answers to all ADHOC request and prepares account scorecards and client reports.
- Also supervises and facilitates program administration for the account, from incentive computation to on boarding of agents and log in creation during ramp up season. Prepares stack rank which is used as basis for transfers and movement on ramp down.
- Prepares decks such as monthly business reviews and quarterly business reviews. Worked side by side with company leaders in reviewing account performance, provided data needed and helped in preparing strategic presentations.
- Provides valuable analysis to Business Leaders and work side by side with the management by producing useful analysis of failing metrics/key performance areas that needs improvement
Education
BS - Information Technology
Jose Rizal College
03-2008
Skills
Data Warehousing
Timeline
Global Sr Business Intelligence and Data Manager
TDCX
10.2021 - Current
Assistant VP, Data & Analytics
Marsh & McLennan
01.2019 - 01.2021
Senior Business Intelligence Analyst
Asurion
01.2017 - 01.2019
Senior Performance Reports Analyst
QBE Insurance
01.2012 - 01.2017
BS - Information Technology
Jose Rizal College
Similar Profiles
JAY-R HERREROJAY-R HERRERO
Airbnb R2 Support Ambassador at TDCXAirbnb R2 Support Ambassador at TDCX
Briget Maria RethinasamyBriget Maria Rethinasamy
Digital Marketing Specialist at TDCXDigital Marketing Specialist at TDCX
Akshay ParadkarAkshay Paradkar
Account Management Specialist at TDCXAccount Management Specialist at TDCX
Jerome Tan GoJerome Tan Go
Senior Project Manager for Construction at ALFMART TRADING PHILIPPINES, INC.Senior Project Manager for Construction at ALFMART TRADING PHILIPPINES, INC.
Jerome Tan GoJerome Tan Go
Senior Project Manager for Construction at ALFMART TRADING PHILIPPINES, INC.Senior Project Manager for Construction at ALFMART TRADING PHILIPPINES, INC.