John Edward Lee
Manila
Summary
Dynamic professional with a proven track record in client interaction and retention, honed at Bulgari and ZEN Rooms. Excelled in consultative selling and product promotion, achieving monthly sales targets and enhancing customer service standards. Skilled in cross-selling techniques and customer consultations, effectively boosting client satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Client Advisor
Bulgari
07.2022 - Current
- Acting as brand ambassador, delivering a warm and memorable experience to clients, while creating and maximizing sale opportunities, achieving store sale targets monthly as well as providing excellent customer services to clients.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
Barista
Starbucks
09.2021 - 06.2022
- Perform multiple job duties and provide excellent customer service
- Take orders at the counter and drive-thru and make coffee, tea, and other drinks to customer specifications
- Also include operating cash registers and credit card machines
Front Office Associate
City Garden Hotel Makati
12.2020 - 08.2021
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
Assistant Building Manager
ZEN Rooms
01.2019 - 11.2019
- Maintaining a safe environment with proper lighting, signage and disability access
- Scheduling regular room maintenance
- Meets with the guest upon arrival at the property and assists with the process of accommodation
- Improved tenant retention rates by cultivating positive relationships through attentive service and prompt issue resolution.
- Assisted in reducing building expenses by monitoring utility usage and implementing cost-saving measures.
Front Desk Associate
ZEN Rooms
09.2018 - 01.2019
- Administer all guest arrival and departure on everyday basis and ensure compliance to all established manual and computer procedures
- Monitor all inquiries for reservation and manage all communication with clients
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
Education
Bachelor of Science - Tourism And Travel Management
Lyceum of The Philippines University Manila
Manila, Metro Manila, Philippines07-2018
Skills
- Client interaction
- Cross-selling techniques
- Client retention strategies
- Consultative selling
- Product promotion
- Customer expectations management
REFERENCES
Louie Divinagracia
Store Manager | Bulgari
+63 917 712 3901
Louie.Divinagracia@Bulgari.com
Paolo Borgiallo
Associate Manager | Bulgari
+65 9641 6059
Paolo.Borgiallo@Bulgari.com
Timeline
Client Advisor
Bulgari
07.2022 - Current
Barista
Starbucks
09.2021 - 06.2022
Front Office Associate
City Garden Hotel Makati
12.2020 - 08.2021
Assistant Building Manager
ZEN Rooms
01.2019 - 11.2019
Front Desk Associate
ZEN Rooms
09.2018 - 01.2019
Bachelor of Science - Tourism And Travel Management
Lyceum of The Philippines University Manila
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