Marlyn Salinas

• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Optimized property management software usage, enhancing operational efficiency.
• Communicated effectively with owners, residents, and on-site associates.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Tools Used

Innago.com

Padsplit.com

Openphone.com

Google Suite (docs/sheets)

Gmail.com

Monday.com

- Manage all aspects of the Airbnb listings, including responding to inquiries, communicating with guests, coordinating check-ins and check-outs, and handling guest concerns and complaints in a timely and professional manner.
- Ensure that the listings are well-maintained and cleaned to a high standard, and arrange for any necessary repairs or maintenance as needed.
- Optimize pricing using pricelabs.com and adjust as needed to achieve the desired occupancy rate and revenue goals.
- Continuously monitor listing performance using rankbreeze.com and implement strategies to improve rankings and attract more bookings.
- Create and maintain detailed records of financial transactions, expenses, and income related to the listings, and perform bookkeeping using QuickBooks Online.
- Prepare and file occupancy tax on a monthly basis.
- Monitor and respond to guest reviews and feedback, and implement changes to improve guest satisfaction and the overall guest experience.
- Provide regular reports to the company on occupancy rates, revenue, expenses, and other relevant metrics.
-Update and improve processes and SOP documentation on a regular basis.

For client's photography business

• Assisted with contract negotiations, ensuring mutually beneficial terms for both parties involved in projects.
• Spearheaded project documentation management for improved organization and easier access.
• Supported Project Managers with scheduling, task assignments, and progress monitoring for on-time deliveries.
• Built trust with clients by consistently following up on progress and offering additional support when needed, fostering long-lasting relationships.
• Maintained accurate records of client interactions, progress, and outcomes using CRM software for efficient reporting purposes.

Tools Used

Click Up, Airbnb, Hospitable.com. Vrbo.com, Booking,com, dropbox, Google mail/Calendar, excel sheets, zoom, slack, LinkedIn, Mailchimp, Quickbooks, Loom, linkedin

• Utilized Lead Swift to generate potential client leads aligned with our target market.
• Conducted comprehensive lead qualification through initial research to ensure suitability.
• Managed the email list by performing bulk email verification for accuracy and validity.
• Initiated and personalized email campaigns using the Instantly tool, adapting templates as needed.
• Monitored email responses, facilitating booked appointment meetings for sales team, and addressing client inquiries.
• Collaborated with the team to consistently deliver exceptional results and meet client expectations.
• Engaged in a continuous cycle of lead generation, qualification, and client acquisition to drive business growth.
• Collaborated with cross-functional teams to develop and implement market research strategies.
• Identified appropriate marketing channels and target customers for campaigns.
• Conducted primary and secondary research to better understand customer needs and behaviors.

TOOLS USED

Slack , Lead swift , Instantly , Bulk Email Checker, LinkedIn, Google Sheets, Facebook, Yelp, ABN look up, GHL, https://outscraper.com/

• Coordinated leads management with CRM software to improve efficiency with prioritized prospects.
• Coordinated appointments to show marketed properties.
• Prepared purchase agreements and disclosures and used to complete paperwork.
• Completed daily logs for management review.
• Managed calendar and recommend adjustments based on demand.
• Answered and screened calls to provide information, schedule appointments and take detailed messages.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Collaborated with team members to achieve target results.
• Managed CRM input, exports and clean up.
• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Organized and managed team tasks using Trello and Asana.

Tools used:

CANVA, MASHORE CRM, ZIPFORM, MLS, LATER.COM, TIME DOCTOR, WHATS APP, TRELLO, CALENDLY, RING CENTRAL

• Inventoried warehouse stock on weekly basis.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Cross-referenced invoices and supplies for reporting accuracy.
• Managed multiple complex inventory activities and client-driven projects.
• Collaborated with other departments (customer service, warehouse, suppliers)
• Maintained control of cycle counts, physical inventory, and discrepancy research.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Prospected for leads to build pipeline and convert to sales opportunities.
• Conducted inventory audits with accuracy following company procedures.
• Tracked production and quality control systems to proactively identify deficiencies.
• Collaborated with manufacturing and supply chain management.

TOOLS USED : Shopify, microsoft OUTLOOK/sheets, MS teams, Facebook Marketplace, Ship Station, Zoom, FB MP, TRELLO,

• Caters to the wholesale marketplace for surplus merchandise, including customer returns, overstock and end-of-life products
• Merchandise is sorted, tested, refurbished and re-packaged ready to be resold through online auctions
  Bid on pallets & truckloads from top US retailers
• Handled inbound customer chat conversations from various websites
• Remedied issues quickly and within parameters of company-mandated policies and procedures
• Documented all customer information accurately in computer system, providing dated notes for future reference
• Assisted department with email-based and phone support when call center was busy or short-staffed
  Investigated and resolved accounting, service and delivery concerns.
• Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Worked with customers to understand needs and provide excellent service.

TOOL USED:

ZENDESK, LIVECHAT, RING CENTRAL, GOOGLE SHEETS, R1,SLACK, SHOPIFY

• Handle inbound email/chat interactions providing best-in-class support for each customer
• Address time-sensitive issues, such as payments, account questions, app issues, or hardware troubleshooting by phone and email with tact and the utmost professionalism
• Work cross-functionally to identify areas of opportunity
• Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension
• Created and maintained a knowledge base of articles to enable informed service across the support team
• Identified and implemented correct solutions to client issues first-time around within established time limits.

TOOLS USED:

SLACK, ZENDESK, GOOGLE SHEETS, SHOPIFY,