Leenard M. Bacon
Assistant Department Manager
Mabalacat
Summary
Dynamic and results-oriented Fast Food Manager with two years of experience optimizing operations, enhancing customer satisfaction, and leading high-performing teams. Proven success in driving sales growth while maintaining exceptional standards of food safety and service. Committed to fostering a positive work environment that motivates staff and elevates the overall dining experience. Adept at implementing innovative strategies to streamline processes and improve efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Department Manager
Golden Arches Development Corp.
09.2023 - Current
- Managed team by offering support and constructive feedback to improve skills and maximise potential.
- Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
- Taught employees how to best serve customers and enforced standards to build brand loyalty.
- Achieved management objectives, consistently hitting deadlines and performance targets.
- Encouraged staff to learn and develop new skills to meet individual and team goals.
- Listened to team members' feedback and proactively addressed concerns.
- Met financial goals with organised strategies focused on proper management of expenses and income.
Casino Dealer
D’Height Resort Casino
04.2022 - 08.2023
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Monitored behaviour of players while dealing cards in games, observing individuals for possible cheating.
- Educated customers on game rules and mathematical probabilities of various wagers.
- Explained rules, took bets and delivered payouts to facilitate movement of games such as [Type] and [Type].
- Computed and announced results of games, following gaming rules to produce fair and just outcomes.
- Calculated odds and received and paid-off bets on outcomes of sporting events or other interests.
- Managed cash flow by maintaining adequate cash and chip quantities for gaming tables.
- Communicated with customers to ascertain gaming needs, complaints or issues for appropriate service delivery.
- Announced winning numbers, paid winners and collected payments from losers to keep operations running smoothly.
Kitchen staff
McDonald’s Total Dau
08.2018 - 05.2019
- Maintained optimum temperature in ovens, grills and roaster to correctly cook foods.
- Enforced recipe and portioning standards to uphold uniformity of food served, meet customer expectations and control costs.
- Employed variety of cooking techniques based on requirements of individual dishes.
- Operated large-volume cooking equipment to produce batches of identical entrees and sides.
- Coordinated work of kitchen helpers keeping spaces clean, stocked and tidy.
Education
Secondary Education -
MADAPDAP RESSETLEMEN HIGH SCHOOL
Mabalacat, PampangaElementary Education - undefined
DAPDAP ELEMENTARY SCHOOLS
Mabalacat, PampangaBachelor of Science - Criminology
Jose C. Feliciano College Foundation
Mabalacat City, Pampanga01.2020
Skills
Performance management and motivation
Timeline
Assistant Department Manager
Golden Arches Development Corp.
09.2023 - Current
Casino Dealer
D’Height Resort Casino
04.2022 - 08.2023
Kitchen staff
McDonald’s Total Dau
08.2018 - 05.2019
Elementary Education - undefined
DAPDAP ELEMENTARY SCHOOLS
Bachelor of Science - Criminology
Jose C. Feliciano College Foundation
Secondary Education -
MADAPDAP RESSETLEMEN HIGH SCHOOL