Leenard M. Bacon
Assistant Department Manager
Mabalacat
Summary
Dynamic and results-oriented Fast Food Manager with two years of experience optimizing operations, enhancing customer satisfaction, and leading high-performing teams. Proven success in driving sales growth while maintaining exceptional standards of food safety and service. Committed to fostering a positive work environment that motivates staff and elevates the overall dining experience. Adept at implementing innovative strategies to streamline processes and improve efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Department Manager
Golden Arches Development Corp.
09.2023 - Current
- Managed team by offering support and constructive feedback to improve skills and maximise potential.
- Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
- Taught employees how to best serve customers and enforced standards to build brand loyalty.
- Achieved management objectives, consistently hitting deadlines and performance targets.
- Encouraged staff to learn and develop new skills to meet individual and team goals.
- Listened to team members' feedback and proactively addressed concerns.
- Met financial goals with organised strategies focused on proper management of expenses and income.
Casino Dealer
D’Height Resort Casino
04.2022 - 08.2023
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Monitored behaviour of players while dealing cards in games, observing individuals for possible cheating.
- Educated customers on game rules and mathematical probabilities of various wagers.
- Explained rules, took bets and delivered payouts to facilitate movement of games such as [Type] and [Type].
- Computed and announced results of games, following gaming rules to produce fair and just outcomes.
- Calculated odds and received and paid-off bets on outcomes of sporting events or other interests.
- Managed cash flow by maintaining adequate cash and chip quantities for gaming tables.
- Communicated with customers to ascertain gaming needs, complaints or issues for appropriate service delivery.
- Announced winning numbers, paid winners and collected payments from losers to keep operations running smoothly.
Kitchen staff
McDonald’s Total Dau
08.2018 - 05.2019
- Maintained optimum temperature in ovens, grills and roaster to correctly cook foods.
- Enforced recipe and portioning standards to uphold uniformity of food served, meet customer expectations and control costs.
- Employed variety of cooking techniques based on requirements of individual dishes.
- Operated large-volume cooking equipment to produce batches of identical entrees and sides.
- Coordinated work of kitchen helpers keeping spaces clean, stocked and tidy.
Education
Secondary Education -
MADAPDAP RESSETLEMEN HIGH SCHOOL
Mabalacat, PampangaElementary Education - undefined
DAPDAP ELEMENTARY SCHOOLS
Mabalacat, PampangaBachelor of Science - Criminology
Jose C. Feliciano College Foundation
Mabalacat City, Pampanga01.2020
Skills
Performance management and motivation
Inventory management
Cash handling and profitability assurance
Health and safety adherence
Positive dining experience management
Timeline
Assistant Department Manager
Golden Arches Development Corp.
09.2023 - Current
Casino Dealer
D’Height Resort Casino
04.2022 - 08.2023
Kitchen staff
McDonald’s Total Dau
08.2018 - 05.2019
Elementary Education - undefined
DAPDAP ELEMENTARY SCHOOLS
Bachelor of Science - Criminology
Jose C. Feliciano College Foundation
Secondary Education -
MADAPDAP RESSETLEMEN HIGH SCHOOL