Summary
Overview
Work History
Education
Skills
Timeline
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Lee Mathew Gonzales

Lee Mathew Gonzales

Cebu City,Cebu

Summary

Proactive team player with a focus on problem-solving and customer relationship management. Adapts to challenges by utilising active listening and process optimisation skills. Committed to ensuring positive customer experiences and operational efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

AutoShack
08.2023 - 02.2026
  • Managed customer inquiries through call, email, and chat support for 9 months, ensuring satisfaction and timely resolutions
  • Supported customers with order issues and account-related inquiries, fostering positive customer relationships.
  • Refund Processing – Managed and processed customer refunds accurately and promptly
  • INR (Item Not Received) – Investigated and resolved customer claims for undelivered orders
  • Return Requests – Processed customer return requests in accordance with eBay policies
  • Payment Disputes – Managed escalated payment disputes, provided detailed documentation and case information to eBay to support resolution
  • Delivered exceptional customer support, assisting with online orders and resolving concerns promptly
  • Ensured accurate order placement and positive customer experience
  • Collaborated with team at WenovatePH to enhance customer service quality.
  • Customer Service Representative → Team Leader 2023 – 2026
  • Achieved promotion to supervisor after demonstrating strong leadership skills.
  • Managed day-to-day operations on eBay platform, ensuring efficient service delivery.
  • Dialique Solutions Customer Service Representative 2020 – 2022

Customer Service Representative

Dialique Solutions
02.2020 - 04.2022
  • Processed customer orders with high accuracy, utilising both telephonic and digital platforms to capture details efficiently.
  • Assisted customers in making informed decisions by providing detailed information on products and services available.
  • Addressed customer queries and concerns with professionalism, offering solutions to enhance satisfaction levels.

Education

Leonard Wood elementary School
Cebu City

Busay National High School
Cebu City

STI ( System Technology Institute)
Cebu City

Skills

  • Customer service
  • Problem solving
  • Active listening
  • Team collaboration
  • Process optimization
  • Multi-tasking
  • Basic computer knowledge

Timeline

Customer Service Representative

AutoShack
08.2023 - 02.2026

Customer Service Representative

Dialique Solutions
02.2020 - 04.2022

Leonard Wood elementary School

Busay National High School

STI ( System Technology Institute)
Lee Mathew Gonzales