Nicole Camille Dela Peña
Quezon City,Philippines
Summary
Motivated professional with varied experience in customer service and financial roles. Adapts to changing demands through effective communication and relationship management. Committed to delivering exceptional service and supporting team objectives, driving positive outcomes across diverse environments.
Overview
8
8
years of professional experience
Work History
Fraud Analyst
Luckyrush io
, United States
09.2024 - Current
- Analyse transactional data to identify patterns linked to potential fraud.
- Verify policy compliance by testing suspected fraud behaviour against rules.
- Review and update fraud detection procedures using industry best practices.
- Reviewed deposit and withdrawal amounts to identify discrepancies.
- Analyse deposit and withdrawal activity to confirm no fraud occurs.
Treasury Assistant
Scheirman Construction Consolidated Inc.
Cainta Rizal, Philippines
08.2024 - 10.2024
- Processed employee expense claims, verifying accuracy and compliance with financial policies.
- Verified and reconciled purchase supplies with Purchasing department to uphold budgeting standards.
- Cross-referenced totals in purchase records with supplier check claims to ensure consistency and accuracy.
- Encoded supplier check documentation and ensured accuracy against claims to maintain financial integrity.
Insurance Coordinator / Corp Planning Assoc.
Scheirman Construction Consolidated Inc.
Cainta RIzal, Philippines
07.2023 - 08.2024
- Strengthened client satisfaction by managing insurance provider relationships and service levels.
- Improved patient access to benefits by advising on validated coverage eligibility.
- Accelerated outcomes by overseeing insurer and clearinghouse claim submissions for timely processing.
- Complied with insurance regulations dictated by local and national agencies.
- Analysed risk factors for clients, recommending appropriate insurance cover to mitigate potential financial losses.
Marketing Associate
MB Philippines Inc.
Pasig City, Philippines
10.2022 - 04.2023
- Enhanced customer experience by overseeing distribution of database software for bank readiness.
- Facilitated increased software adoption through coordination of access approvals for CEO and branch managers.
- Streamlined database processes, reducing employee workload by leading database software replacement initiative.
Inventory Assistant and Encoder
Rough Rider Jeans Head Office
Cainta Rizal, Philippines
10.2021 - 04.2022
- Reduced stock inaccuracies by encoding product numbers and daily item totals.
- Improved inventory reliability by counting dresses, polos, pants, shirts, shorts, accessories.
- Corrected mismatches between warehouse and expected totals for each item.
- Maintained organised and updated file systems for easy staff use.
- Entered and verified computer data to create reliable records.
- Observed set rules and regulations in completing duties, resulting in high-quality and standardised work.
Data Encoder
Wilcon Depot Inc.
Taytay Rizal, Philippines
01.2021 - 07.2021
- Checked and printed barcode numbers on assigned items to maintain accuracy.
- Verified barcode details against work orders prior to dispatch to prevent errors.
- Followed work orders to ensure compliance with customer specifications and quality standards.
- Assist customers with complaints about purchased items.
- Answer phone calls and emails, and deliver mail for administrative staff.
- Created detailed quotations for customer guides to ensure accurate information.
Barista
Coffee Project
Mandaluyong City, Philippines
09.2019 - 02.2020
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Cleaned and sanitised work areas, utensils and equipment.
- Cleaned equipment, disposed of waste and cashed-up registers for thorough store closing processes.
- Received and accurately processed customer payments.
- Input customer orders and processed payments for foods and beverages.
- Managed inventory levels of coffee beans, milk, and other supplies, ordering stock as necessary to maintain optimal levels.
- Memorised recipes for varied specialty coffee beverages and seasonal offerings.
- Paid attention to customer feedback regarding menu offerings and recommended changes, improvements and new menu items.
- Resolved customer complaints with diplomacy, maintaining the establishment's reputation for outstanding service.
- Organised and displayed merchandise, including coffee beans and brewing equipment, to maximise sales.
- Completed orders by providing required crockery, napkins and condiments.
- Promoted seasonal specials and offers to increase order values.
- Collaborated with the kitchen team to synchronize beverage and food orders, enhancing service speed and efficiency.
- Implemented health and safety protocols, conducting regular checks to comply with regulations.
Barista
Rebranded Philippines
Makati City, Philippines
01.2019 - 07.2019
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Greeted and connected with every customer, recommending drinks and pastries.
- Cleaned and sanitised work areas, utensils and equipment.
- Prepared a wide range of coffee and tea beverages, adhering to precise recipes and presentation standards.
- Maintained calm demeanour during high-volume periods and special events.
- Memorised recipes for varied specialty coffee beverages and seasonal offerings.
- Analysed customer feedback to continually refine service offerings and improve overall satisfaction.
Barista
Rustan Coffee Corporation
Antipolo City, Philippines
10.2018 - 01.2019
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Greeted and connected with every customer, recommending drinks and pastries.
- Cleaned and sanitised work areas, utensils and equipment.
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
- Prepared a wide range of coffee and tea beverages, adhering to precise recipes and presentation standards.
- Managed inventory levels of coffee beans, milk, and other supplies, ordering stock as necessary to maintain optimal levels.
Customer Service Representative
SPI CRM Inc.
Pasig Citty, Philippines
04.2018 - 05.2018
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Improved customer satisfaction by promptly resolving service issues.
- Resolved customer service enquiries efficiently, enhancing overall satisfaction.
- Guided customers through product-related questions and feedback, addressing complaints effectively.
Education
Bachelor of Science - Computer Science
AMA University
Quezon City01-2017
Skills
- Fraud detection
- Transaction monitoring
- Fraud investigation
- Data analysis
- Policy compliance
- Risk assessment
- Adaptive thinking
- Communication skills
Timeline
Fraud Analyst
Luckyrush io
09.2024 - Current
Treasury Assistant
Scheirman Construction Consolidated Inc.
08.2024 - 10.2024
Insurance Coordinator / Corp Planning Assoc.
Scheirman Construction Consolidated Inc.
07.2023 - 08.2024
Marketing Associate
MB Philippines Inc.
10.2022 - 04.2023
Inventory Assistant and Encoder
Rough Rider Jeans Head Office
10.2021 - 04.2022
Data Encoder
Wilcon Depot Inc.
01.2021 - 07.2021
Barista
Coffee Project
09.2019 - 02.2020
Barista
Rebranded Philippines
01.2019 - 07.2019
Barista
Rustan Coffee Corporation
10.2018 - 01.2019
Customer Service Representative
SPI CRM Inc.
04.2018 - 05.2018
Bachelor of Science - Computer Science
AMA University