LEE LU
Mandaluyong City, Metro Manila
Summary
Adept at branch operations management and fostering customer relationships, I boosted Teriyaki Boy Group's branch profitability through strategic cost-saving initiatives and operational enhancements. My background includes a strong work ethic, team leadership, and a proven track record in improving customer service standards, underpinned by skills in cash handling and staff management. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
11
11
years of professional experience
Work History
Branch Manager
Teriyaki Boy Group, Inc.
12.2019 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Team Leader - Cashier and Inventory Officer (CIO)
Customer Frontline Solutions, Inc.
03.2016 - 12.2019
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
Warehouse Assistant
Powerlane Resources, Inc.
05.2015 - 01.2016
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Ensuring that all delivered raw items were encoded in the system then after endorsed to finance department for payment processing and document filing.
Store Marketing Assistant
Eddie & Julie Foods Corporation
04.2014 - 09.2014
- Maintained an up-to-date knowledge of industry trends, ensuring store offerings remained competitive in the market.
- Collaborated with store management to identify target market segments, tailoring promotions for maximum impact.
- Increased store sales by implementing effective marketing strategies and promotional campaigns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Customs Administration
Lyceum of Subic Bay
Subic Bay Freeport Zone, Province Of Zambales, Philippines03-2015
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and mentoring
- Staff management
- Operations management
- Cash handling
- Sales professional
- Documentation
- Team supervision
Languages
English
Intermediate (B1)
Timeline
Branch Manager
Teriyaki Boy Group, Inc.
12.2019 - Current
Team Leader - Cashier and Inventory Officer (CIO)
Customer Frontline Solutions, Inc.
03.2016 - 12.2019
Warehouse Assistant
Powerlane Resources, Inc.
05.2015 - 01.2016
Store Marketing Assistant
Eddie & Julie Foods Corporation
04.2014 - 09.2014
Bachelor of Science - Customs Administration
Lyceum of Subic Bay
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