Lee Harvey Angana Baldivino
Gingoog City,Misamis Oriental
Summary
Results-driven and tech-savvy Sales Development Representative (SDR) / Virtual Assistant with over 10 years of experience in outbound lead generation, appointment setting, and CRM management. Proven ability to execute high-volume, multi-channel outreach campaigns via phone, email, and LinkedIn using tools like Dripify, Apollo, and LinkedIn Sales Navigator. Adept at personalizing outreach through in-depth prospect research and booking high-converting discovery calls for U.S.-based teams. Strong written and spoken English communication with a neutral accent, skilled in building workflows, templates, and sales automation processes. Eager to support fast-growing B2B and SaaS teams by driving qualified pipeline opportunities and contributing to SDR infrastructure.
Overview
11
11
years of professional experience
Work History
Sales Development Representative (SDR) / Appointment Setter
Aflac
01.2024 - 03.2025
- Conducted high-volume cold calling and LinkedIn outreach targeting SMBs and HR executives
- Booked 1520 qualified appointments/month, contributing to a 25% increase in deal conversions
- Managed outreach campaigns via HubSpot, Calendly, and Dripify workflows
- Collaborated with sales/marketing to improve messaging strategies using A/B tested templates
Sales Representative
Freelance (Telemarketing & CRM)
Manila, Philippines
02.2019 - 12.2023
- Exceeded outbound quotas by executing omnichannel campaigns with Mojo Dialer, LinkedIn, and email tools
- Used Salesforce and Zoho CRM to track pipeline, automate follow-ups, and report KPIs
- Maintained 90%+ show-up rate for scheduled meetings with U.S. and international clients
Customer Service Representative
Freedom Care Group Holdings Ltd.
06.2022 - 12.2023
- Company Overview: (Healthcare VA)
- Managed scheduling for medical teams via Google Calendar and CRM systems
- Answered 80+ inbound calls daily while maintaining a 95% patient satisfaction rating
- (Healthcare VA)
Social Media Manager
Jetstar Airways
02.2020 - 05.2022
- Managed live chat and social media queries, supporting flight rebookings and schedule changes
- Reduced resolution times by 25% using Zendesk, Hootsuite, and CRM integrations
Customer Service / CRM Support
Alorica Inc.
Quezon City, Philippines
06.2022 - 12.2023
- Maintained CRM data accuracy (>98%) and supported sales through upselling and lifecycle management
- Managed inbound/outbound campaigns across blended support and sales channels
Coordination of Benefits Specialist
Hinduja Global Solutions (HGS)
Quezon City, Philippines
02.2020 - 05.2022
- Verified insurance eligibility and processed claims data through health industry CRMs
- Reduced processing delays by 20% through proactive coordination and escalation resolution
Customer Service Representative / Flex Supervisor
Teleperformance
Cagayan de Oro City, Philippines
06.2014 - 05.2019
- Promoted to Flex Supervisor for exceeding KPIs in outbound campaigns
- Led 15+ agents and implemented QA/coaching frameworks that boosted productivity by 35%
Education
Bachelor of Science - Business Administration, Human Resources Development Management
Capitol University
Skills
- Omnichannel SDR Outreach
- Appointment Setting
- Outbound Calling
- LinkedIn Management
- Email Sequences
- Lead Generation
- Lead Qualification
- Prospect Research
- Personalization
- Decision-Maker Identification
- Messaging Optimization
- Objection Handling
- SPIN Methodology
- BANT Methodology
- Value-Based Messaging
- A/B Testing
- SDR Systems
- Workflow Automation
- Scheduling Automation
- Calendly
- Google Calendar
- CRM Management
- HubSpot
- Salesforce
- Zoho CRM
- Lead Scoring
- Pipeline Integrity
- KPI Monitoring
- Sales Team Collaboration
- US Time Zone Support
- Agile Environments
Tools And Technologies
Apollo, Dripify, Lemlist, LinkedIn Sales Navigator, Mojo Dialer, Aircall, HubSpot, Salesforce, Zoho CRM, Calendly, Google Calendar, Slack, Zoom, Microsoft Teams, Salesloft, Outreach, Zendesk, Hootsuite
Hobbies and Interests
- Music
- Visual Arts
- Creative Writing & Storytelling
Timeline
Sales Development Representative (SDR) / Appointment Setter
Aflac
01.2024 - 03.2025
Customer Service Representative
Freedom Care Group Holdings Ltd.
06.2022 - 12.2023
Customer Service / CRM Support
Alorica Inc.
06.2022 - 12.2023
Social Media Manager
Jetstar Airways
02.2020 - 05.2022
Coordination of Benefits Specialist
Hinduja Global Solutions (HGS)
02.2020 - 05.2022
Sales Representative
Freelance (Telemarketing & CRM)
02.2019 - 12.2023
Customer Service Representative / Flex Supervisor
Teleperformance
06.2014 - 05.2019
Bachelor of Science - Business Administration, Human Resources Development Management
Capitol University
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