Summary
Overview
Work History
Education
Skills
Software
Timeline
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LEDUNA KAREN GAY ADORNA

LEDUNA KAREN GAY ADORNA

Freight Dispatcher, Logistics Coordinator, Customer Service Representative, Billing Operations Specialist
Valencia, Negros Oriental

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience
15
15
years of post-secondary education
3
3
Languages

Work History

DATA TECHNICIAN

SPI Global, ORIENTAL
03.2011 - 02.2012
  • Which primarily focused on Police Reports for Vehicle
  • Accidents all over the different States in the United States and I Document all the necessary information regarding the Case materials that lawyers used to file cases.

Customer Service Representative

QUALFON CONTACT SERVICES
02.2012 - 08.2012
  • For TRACFONE, NET10, and SAFE-LINK wireless, these are the few major Phone carriers in the United States in which my major role were Technical Problems, Billing Systems, Credit Card Issues of the
  • Customers, and Activation, Redemption, Coverage Issues.

Customer service

CONVERGYS
BACOLOD NEGROS OCCIDENTAL
09.2012 - 07.2014
  • For Comcast with Internet, Phone, Cable Boxes, and Home
  • Security
  • I help customers with what Packages they wanted and as well Helping
  • Technicians with the Devices and with System Provisioning
  • Brought forth excellent customer service skills and a commitment to customer satisfaction
  • Helped to increase customer return rates by providing excellent customer service at all times.
  • Worked with Customer Service and Product Development departments to enhance overall customer experience.

OUTBOUND SCHOOL ADVISOR

TELESYNERGY CORPORATION, OCCIDENTAL
BACOLOD
08.2014 - 10.2014
  • Using a Market Dialer by calling the Leads/prospects, I will ask the prospect
  • If they like to continue with their studies, If they agree, I will start processing the program as well as the school that the prospect likes, and then, we will transfer them to the school representative so that the prospect can process their application
  • Most schools that I cater with EDMC, CEC, and some Ground and Online Schools.

Customer service representative

RETAIL BANKER FOR JP MORGAN CHASE
10.2014 - 02.2015
  • For MARK PATRICK SEMINARS, A Hypnosis seminar that caters to people who want to lose weight and stop smoking.

DISPATCHER

DISPATCHER INC
SAN FRANCISCO
05.2015 - 07.2016
  • Hired as a key member of the initial operations leadership team for a $2.0 million seed-funded startup company building the "Uber of Trucking".

CUSTOMER SERVICE REP

MARK PATRICK SEMINARS
MIAMI
12.2016 - 03.2017

CUSTOMER SERVICE REP/ AP SUPPORT

CONVOY INC
SEATTLE
07.2017 - 11.2020
  • Convoy is a digital freight network transporting the world with endless capacity and zero waste
  • Transportation, Logistics, Supply Chain and Storage

POST-SHIPMENT OPERATIONS, CONVOY INC
SEATTLE
11.2020 - 06.2021
  • Convoy is a digital freight network transporting the world with endless capacity and zero waste
  • Transportation, Logistics, Supply Chain and Storage

POST-SHIPMENT OPERATIONS LEAD

CONVOY INC
SEATTLE
07.2021 - 08.2022
  • Convoy is a digital freight network transporting the world with endless capacity and zero waste
  • Transportation, Logistics, Supply Chain and Storage

BILLING OPERATIONS SPECIALIST

CONVOY INC
SEATTLE
- 12.2022
  • Convoy is a digital freight network transporting the world with endless capacity and zero waste
  • Transportation, Logistics, Supply Chain, and Storage

Education

BACHELOR OF SCIENCE - BUSINESS MANAGEMENT

SAINT PAUL UNIVERSITY OF DUMAGUETE
06.2008 - 05.2011

Bachelor of Science - BROADCAST COMMUNICATION, DUMAGUETE

FOUNDATION UNIVERSITY
DUMAGUETE CITY NEGROS ORIENTAL
05.2011 - Current

Skills

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Software

Zendesk, Freshdesk

MS Office / G-Suite

Zoom

Slack

Asana

DialPad, Ring Central, Talk Desk, OpenPhone

Workday

Timeline

POST-SHIPMENT OPERATIONS LEAD

CONVOY INC
07.2021 - 08.2022

POST-SHIPMENT OPERATIONS, CONVOY INC
11.2020 - 06.2021

CUSTOMER SERVICE REP/ AP SUPPORT

CONVOY INC
07.2017 - 11.2020

CUSTOMER SERVICE REP

MARK PATRICK SEMINARS
12.2016 - 03.2017

DISPATCHER

DISPATCHER INC
05.2015 - 07.2016

Customer service representative

RETAIL BANKER FOR JP MORGAN CHASE
10.2014 - 02.2015

OUTBOUND SCHOOL ADVISOR

TELESYNERGY CORPORATION, OCCIDENTAL
08.2014 - 10.2014

Customer service

CONVERGYS
09.2012 - 07.2014

Customer Service Representative

QUALFON CONTACT SERVICES
02.2012 - 08.2012

Bachelor of Science - BROADCAST COMMUNICATION, DUMAGUETE

FOUNDATION UNIVERSITY
05.2011 - Current

DATA TECHNICIAN

SPI Global, ORIENTAL
03.2011 - 02.2012

BACHELOR OF SCIENCE - BUSINESS MANAGEMENT

SAINT PAUL UNIVERSITY OF DUMAGUETE
06.2008 - 05.2011

BILLING OPERATIONS SPECIALIST

CONVOY INC
- 12.2022
LEDUNA KAREN GAY ADORNAFreight Dispatcher, Logistics Coordinator, Customer Service Representative, Billing Operations Specialist