Summary
Overview
Work History
Education
Skills
Language
References
Contact Details
Personal Information
Language
Timeline
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LEDILLYN ROSE A. DE LAS ALAS

LEDILLYN ROSE A. DE LAS ALAS

CSJDM

Summary

Results-driven Engineering & Network Associate with a strong foundation in network infrastructure, troubleshooting, and optimization. Skilled in IP networking, 4G/5G technologies, fiber optics, and network security. Experienced in diagnosing and resolving network performance issues while ensuring seamless connectivity and compliance with industry standards.

Overview

2026
2026
years of professional experience

Work History

HR Assistant

Accenture Inc.
01.2022 - 05.2025
  • Understanding client policies and guidelines, and making decisions based on them.
  • Responsible for processing, tracking and communicating quoting opportunities for any new or existing customers.
  • Member of POC Bantay Alab
  • Blasting Anniversary
  • Tracking the completion of the team Rachelle Torno

Engineering & Network Associate

01.2014 - 12.2018
  • Results-driven Engineering & Network Associate with a strong foundation in network infrastructure, troubleshooting, and optimization.
  • Skilled in IP networking, 4G/5G technologies, fiber optics, and network security.
  • Experienced in diagnosing and resolving network performance issues while ensuring seamless connectivity and compliance with industry standards.

Customer Service Representative

Alorica Philippines
Quezon City
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries via phone, email, and chat.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed positive relationships with customers through friendly interactions.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Implemented innovative methods for streamlining the customer service process.

HR Intern

CitiGlobal
Quezon City
  • Coordinated training sessions for new staff members and existing employees.
  • Conducted research on best practices in human resources management.
  • Attended meetings with hiring managers to discuss staffing needs and strategies for filling open positions.
  • Organized events such as orientations, training sessions, benefits fairs.
  • Created job postings and placed them on various job boards and websites.
  • Managed the onboarding process for new hires, including orientation and paperwork completion.
  • Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
  • Provided support in developing and maintaining employee files, including onboarding paperwork and other documents.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Worked closely with payroll department to verify accuracy of employee information.

Accounting Intern

CitiGlobal
Quezon City

Education

Bachelor of Science - Business Administration

Bestlink College of the Philippines
05.2025

Skills

  • Excellent usage of a computer and its operating system (Microsoft Windows)
  • Good team player
  • Honest
  • Willing to be cooperative with fellow colleagues
  • Formal communication skills
  • Ability to write and compose formal letters
  • Human resources management
  • Customer service
  • Recruitment strategies
  • Project management
  • Communication management
  • Record preparation
  • HR policies compliance
  • Technical support
  • Background checks
  • Talent recruitment
  • Payroll processing
  • Team player
  • Microsoft office and docusign
  • Staff hiring and recruitment
  • Payroll administration
  • Word processing
  • Recruitment
  • Computer literacy
  • Monitoring

Language

  • English
  • Tagalog

References

Rachelle Torno, Member of POC Bantay Alab

Contact Details

  • 0946 049 1245, ledillynroseallosada@gmail.com
  • 09267421563, jbaguiwong2121@gmail.com
  • 09551780432, tornorchlle.gmail.com

Personal Information

  • Age: 26
  • Height: 5'1
  • Weight: 56 KG
  • Date of Birth: 07/11/98
  • Marital Status: Married
  • Place of Birth: Quezon City

Language

English
Advanced
C1

Timeline

HR Assistant

Accenture Inc.
01.2022 - 05.2025

Engineering & Network Associate

01.2014 - 12.2018

Customer Service Representative

Alorica Philippines

HR Intern

CitiGlobal

Accounting Intern

CitiGlobal

Bachelor of Science - Business Administration

Bestlink College of the Philippines

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LEDILLYN ROSE A. DE LAS ALAS