Review transactions and related documents and verifies form processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.
Processing complex financial transactions.
Perform peer review of updates to maintain exceptional service.
Maintain accurate records of transactions, ensuring all data is up to date and accessible for auditing or review purposes.
Ability to identify process in improvements/gaps.
Analyzing and resolving high-level discrepancies.
Conducting root cause analysis to address recurring issues.
Monitor account activity and proactively identify discrepancies, initiating corrective actions to maintain data integrity and account accuracy.
Operations Customer Service Representative, Financial Account
TELUS INTERNATIONAL PHILIPPINES INC.
Taguig City, Metro Manila
02.2022 - 11.2022
Responsible for incoming phone calls for a large universal bank, identifying and evaluating customers' needs to ensure their satisfaction.
Giving accurate, valid, and complete information regarding their credit card account.
Successfully handling complaints from customers and offer suitable solutions and alternatives within the allotted time frames while adhering to communication procedures, guidelines, and policies.
Building sustainable relationships and trust with the customer through open and interactive communication, and I go the extra mile to engage with them.
Sales and Logistic Staff
NEWLY EVER RISE ELECTRONICS-PHILIPPINES BRANCH
Rosario, Cavite
07.2020 - 06.2021
Booking shipment (sea/air)
Monitoring positioning of containers and pick-up LCL shipment
Prepare invoice and packing list
AEDS lodgement
Monitoring of departure and arrival of shipment
Process in PEZA (8106,8105,8110,8112)
Monitors daily delivery and P.O (acceptance, record-keeping, reports updating)
Providers weekly delivery plan to PMC and verifies schedule to customer
Provides weekly report to customer (Consolidated Hub and Inventory and re-schedule reports)
Coordinates with hub facilities and customer regarding all concerns about the delivery schedule.
Check Invoices for endorsement to finance department.
Update weekly payment status and other concerns related to it.
Perform other related task as maybe assigned from time to time.
Approved and prepared delivery to customer in the absence of the Asst. Manager
ISO certified Auditor (QMS) 19011.2018
Use SAP system in transaction
Admin/Payroll Staff
SINO ASIA BELT ROAD CONSTRUCTION DEVELOPMENT CORP.
Makati, Metro Manila
12.2019 - 03.2020
Answer and directing phone calls to relevant staff.
Scheduling meetings and appointments
Taking notes and minutes in meeting
Ordering and taking stock of office supplies
Being a point of contact for a range of staff and external stakeholders
Preparing documents for meetings and business trip
Greeting and directing visitors and new staff to the organization
Researching and booking travel arrangements for staff members
Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.
Perform data entry and scan documents
Prepare and modify documents including correspondence, reports, drafts, memos and emails
Schedule and coordinate meetings, appointments and travel arrangement for Managers
Maintain office supplies for department
Assist in resolving any administrative problems
Collect daily, weekly or monthly timesheets.
Distribute payment statements and gather signed receipts (digital or paper)
Report on payroll expenses
Enter new employees’ data (e.g. bank accounts and tax identification numbers) into internal databases
Answer questions about compensation, benefits, taxes and insurance deductions
New Product Development Staff
BOAMAX PHILIPPINES TECHNOLOGIES INC
Rosario, Cavite
08.2016 - 10.2019
Checks and Establish Project Data assessment for all data received
Ensure all data needed by concern Departments from quotation request until initial mass production stage
Regularly update New Project Development monitoring for all sample submissions and deliveries
Attend immediate customer concern if necessary
Monitor progress of trial run during sample development
Support pre-pilot, pilot and initial Mass production stage activities
Perform task assigned by New Project Section Engineer and Prototyping Engineer
Monitor the RFQ in supplier and also handle the Quotation that we give in Customer with a profit.
Knowledgeable in Basic Auto cad and Solid works
Monitor the revenue of the New Project in Company.
Handle the customer
Knowledgeable in Sales work routine
Knowledgeable in Purchasing work routine like handle the supplier
ISO auditor in 9001.2015/14001.2015
New Product Development Staff
OKABE NIKOH INC
Rosario, Cavite
07.2011 - 10.2015
Checks and Establish Project Data assessment for all data received
Ensure all data needed by concern Departments from quotation request until initial mass production stage
Regularly update New Project Development monitoring for all sample submissions and deliveries
Attend immediate customer concern if necessary
Monitor progress of trial run during sample development
Support pre-pilot, pilot and initial Mass production stage activities
Perform task assigned by New Project Section Engineer and Prototyping Engineer
Education
Bachelor of Science - Computer Technology
San Sebastian College Recoletos
01-2007
Skills
Customer service skills
Communication skills
Problem Solving
Multitasking
Critical thinking
Time management
Organizational Skills
Computer Skills
Financial processing
Oracle
VVT system
Data integrity
Decision making
Active listening
Microsoft Office
Google suite/Google workspace
Knowledgeable in SAP System
Languages
English
Filipino
References
MS. NIMFA TAUPO, Dept. Head, Computer Studies Department, San Sebastian College- Recoletos de Cavite Inc., 431 0861