LEA SUZANE VELARDE
ACCOUNTANT
PARANNAQUE CITY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Representative
CARELON GLOBAL SOLUTION INC
TAGUIG
11.2023 - Current
- Managed high call volume with exceptional professionalism and efficiency.
- Provided constructive feedback on company products based on recurring client concerns, resulting in improvements that increased overall satisfaction rates.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Contributed to team success, consistently achieving call center performance metrics.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Accounting Assistant /Office Administrator
ARCHINET INTERNATIONAL INC
SAN MATEO RIZAL
10.2022 - 03.2023
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Ensured compliance with regulatory requirements, keeping abreast of changes in laws and adjusting accounting practices accordingly.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Expedited invoice processing with effective communication between internal departments and external vendors.
Customer Service Representative
ALORICA TELESERVICES INC
TAGUIG
08.2020 - 09.2021
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Education
Bachelor of Science - ACCOUNTANCY
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
STA MESA, MANILA 05.2001 -
High School Diploma -
GREAT CHRISTIAN ACADEMY
PARANNAQUE 05.2001 -
Skills
Customer Service
Data Entry
Database Research
Payment Processing
Data Analysis
Account Reconciliation
Budget Forecasting
Business Writing
Meeting planning
Report Writing
Database Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Scheduling - Organized technician schedule for customer jobs.
- Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Certification
CPA - Certified Public Accountant
Timeline
Customer Care Representative
CARELON GLOBAL SOLUTION INC
11.2023 - Current
Accounting Assistant /Office Administrator
ARCHINET INTERNATIONAL INC
10.2022 - 03.2023
CPA - Certified Public Accountant
10-2020
Customer Service Representative
ALORICA TELESERVICES INC
08.2020 - 09.2021
Bachelor of Science - ACCOUNTANCY
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
05.2001 -
High School Diploma -
GREAT CHRISTIAN ACADEMY
05.2001 -