LEANIE L. PILONGO

Licensed Registered Psychometrician

Matina Davao City

Summary

Licensed Registered Psychometrician (RPm) with a Bachelor of Science in Psychology and over 3 years of experience in high-pressure customer service representative and HR recruitment environment. Proven track record in psychological assessment administration, rapport-building, and operational efficiency. Seeking to leverage administrative skills to contribute to organizational growth.

Overview

years of professional experience

Certifications

Language

Work History

Human Resource Trainee (OJT- Recruitment Specialist)

Awesome OS

01.2024

Supported the full-cycle recruitment process, including sourcing, screening, and scheduling interviews for diverse job roles.
Assisted in the administration and preliminary evaluation of psychological tests for job applicants to ensure organizational fit.

Customer Service Representative

Alorica

01.2022 - 01.2025

Consistently exceeded performance KPIs by maintaining high customer satisfaction ratings through active listening and professional rapport-building.
Resolved complex client issues daily, demonstrating emotional intelligence and quick problem-solving in a fast-paced environment.

Education

Bachelor of Science - Psychology

University of Mindanao – Main

Matina, Davao City

01-2024

Skills

Software: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace

HR Tools: Applicant Tracking Systems (ATS), Recruitment Sourcing Tools

Certification

Registered Psychometrician (RPm)

Disclaimer

I hereby certify that the information contained in this resume is true and just to the best of my knowledge and consciousness.

CORE COMPETENCIES

Psychological Assessment: Administration and scoring of psychological testing instruments.
Human Resources: Recruitment cycle, talent sourcing, and applicant screening.
Efficiency: Meticulous attention to detail, deadline-driven, and highly organized.

Timeline