Summary
Overview
Work History
Education
Skills
Timeline
Generic
Leander Delfin

Leander Delfin

Dricke
Malaybalay

Summary

Dynamic Customer Service Representative with a proven track record at Concentrix, excelling in problem-solving and active listening. Enhanced customer loyalty through personalized solutions and improved resolution times. Skilled in data entry and adept at managing high-stress situations, consistently driving customer satisfaction and fostering repeat business.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Concentrix
02.2019 - 11.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Improved resolution time with effective problem-solving for customer complaints.

Customer Service Representative

Teleperformance
01.2018 - 01.2019
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Customer Service Representative

IQOR
10.2015 - 07.2017
  • Conducted product demonstrations, educating customers and stimulating interest.
  • Streamlined returns process, reducing wait times and improving customer experience.
  • Coordinated with sales team to identify cross-selling opportunities, enhancing overall revenue.

Education

Bachelor of Science - Business Administration And Management

Bukidnon State University
Malaybalay City Bukidnon
05-2015

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Call management

Adaptability and flexibility

Time management

Data entry

Call center experience

Appointment scheduling

Complaint handling

Customer satisfaction measurement

Live chat support

Technical support

Timeline

Customer Service Representative

Concentrix
02.2019 - 11.2020

Customer Service Representative

Teleperformance
01.2018 - 01.2019

Customer Service Representative

IQOR
10.2015 - 07.2017

Bachelor of Science - Business Administration And Management

Bukidnon State University
Leander DelfinDricke