

Dynamic Customer Service Representative with a proven track record at Concentrix, excelling in problem-solving and active listening. Enhanced customer loyalty through personalized solutions and improved resolution times. Skilled in data entry and adept at managing high-stress situations, consistently driving customer satisfaction and fostering repeat business.
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Time management
Data entry
Call center experience
Appointment scheduling
Complaint handling
Customer satisfaction measurement
Live chat support
Technical support