Leamel Caxandra Estrella

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

- E-commerce Management

- eBay messages ; responding to customer's complaint and inquiry about the product

- eBay inventory ; monitor the stock left

- eBay product listing ; uploading new products available

- eBay returns and refunds

- eBay feedbacks

• Processed debtor payments and updated accounts to reflect new balance.
• Entered client details and notes into system for interdepartmental access and review.
• Initiated repossession process or service disconnection upon failure of other collection methods.
• Advised customers of alternative actions and strategies for debt repayment.

-Open and maintain customer accounts by recording account information

-Answering and sending emails to each client for order update

-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

-Keep records of customer interactions, process customer accounts and file documents

-Follow communication procedures, guidelines and policies -Go the extra mile to engage customers

-Use telephones to reach out to customers and verify account information

-Assist with placement of orders, refunds, or exchanges

-Take payment information and other pertinent information such as addresses and phone numbers

-Place or cancel orders

-Suggest solutions when a product malfunctions

-Handle product recalls -Attempt to persuade customer to reconsider cancellation

-Resolve customer complaints via phone, email, mail or social media