Leah Rose A. Paculan
Baliuag, Bulacan
Summary
A multi-talented individual that is successful at stepping into many different roles each day. Highly motivated with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
Work History
Virtual Executive Assistant
www.braeburnwhisky.com
(Remote Job)
09.2015 - 06.2023
- Manage and maintain the executive's calendar, including scheduling appointments, meetings, and booking all their travel arrangements.
- Coordinate and manage communication with clients, vendors, and with the whole team.
- Handle calls and emails, responding to inquiries and forwarding messages as appropriate.
- Maintain an organized filing system for all documents and correspondence.
- Assist with bookkeeping tasks such as invoicing and expense tracking.
- Perform research tasks as needed on behalf of the executives.
- Prepare reports, presentations, and other documents as needed.
Administrative and Social Media Assistant
Sofiarynn IT Services
Bustos, Bulacan
09.2015 - 06.2023
- Managing calendars and scheduling appointments.
- Preparing reports, presentations, and correspondence.
- Answering phone calls, responding to emails, and greeting visitors.
- Assisting with HR-related tasks such as onboarding new hires.
- Schedule engaging content for multiple social media platforms.
- Monitor social media channels for customer inquiries and comments.
- Engage with followers by responding to comments and messages in a timely manner.
- Analyze data from social media campaigns to make recommendations for optimization.
- Assist with paid social media advertising campaigns as needed.
- Stay up-to-date with the latest trends and best practices in social media marketing.
Customer Service Representative
www.dekanta.com
(Remote Job)
01.2016 - 01.2020
- Responding promptly and professionally to customer inquiries via phone, email, or chat. Using Zendesk and Aircall.
- Maintaining accurate records of customer interactions and transactions.
- Identifying opportunities for upselling or cross-selling products or services.
- Collaborating with other departments to ensure timely resolution of customer issues.
Reservations Specialist
PCCW Teleservices - Tiger Airlines
Ortigas, Pasig City
04.2015 - 09.2015
- Assisted customers with making reservations and entered reservation details into computer system.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of the airline's products, services, and facilities.
Education
Certificate in Professional Teaching -
College of Holy Trinity Catholic Foundation, Inc.
Hermosa, Bataan PH (Online) 09.2022 - 05.2023
Bachelor of Science in Information Technology -
Bulacan State University
Bustos, Bulacan PH 06.2011 - 04.2015
High School Diploma -
Bulacan College of Computer Science Inc.
Baliuag, Bulacan PH 06.2007 - 04.2011
Elementary -
Bulacan College of Computer Science Inc.
Baliuag, Bulacan PH 06.2004 - 04.2007
Elementary -
Marian College of Baliuag
Baliuag, Bulacan PH 06.2001 - 04.2004
Skills
Administrative support
Timeline
Certificate in Professional Teaching -
College of Holy Trinity Catholic Foundation, Inc.
09.2022 - 05.2023
Customer Service Representative
www.dekanta.com
01.2016 - 01.2020
Virtual Executive Assistant
www.braeburnwhisky.com
09.2015 - 06.2023
Administrative and Social Media Assistant
Sofiarynn IT Services
09.2015 - 06.2023
Reservations Specialist
PCCW Teleservices - Tiger Airlines
04.2015 - 09.2015
Bachelor of Science in Information Technology -
Bulacan State University
06.2011 - 04.2015
High School Diploma -
Bulacan College of Computer Science Inc.
06.2007 - 04.2011
Elementary -
Bulacan College of Computer Science Inc.
06.2004 - 04.2007
Elementary -
Marian College of Baliuag
06.2001 - 04.2004
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