Leah May Bawek

As a Hotel desk receptionist, the primary role is to serve as the face of the hotel, managing the guest experience from arrival to departure.

• Greeted guests warmly and provided check-in assistance promptly.
• Checked in guests using established procedures, verified guest identification and credit card information.
• Provided excellent customer service to ensure a positive experience for all hotel patrons.
• Answered guest inquiries about hotel services and local attractions clearly.
• Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
• Input and confirmed reservations for guests.
• Managed reservations using hotel management software efficiently.
• Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
• Maintained organized front desk area and updated guest records regularly.
• Coordinated with housekeeping to ensure room readiness for guests.
• Assisted with luggage storage and transportation when requested by guests.
• Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
• Handled billing and payment processes accurately at front desk.
• Processed payments for guest accounts, accepted cash or credit cards as payment.
• Handled payment processing at front desk with accuracy. and provided customers with receipts and proper bills and change.
• Posted incidental charges to ledgers, manually or by using computers.
• Maintained accurate records of occupied rooms, reservations and cancellations.
• Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
• Responded to customer complaints and addressed issues promptly and professionally.
• Resolved guest complaints professionally and maintained satisfaction levels.
• Assisted in training new front desk staff on procedures effectively.
• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
• Contacted housekeeping or maintenance staff to report room or building issues.
• Answered guest inquiries, recommending shopping, dining or entertainment.
• Arranged tours, taxis or restaurant reservations for customers.
• Deposited guest valuables in hotel safes or safe-deposit boxes.
• Assisted other departments in resolving customer issues quickly and efficiently whenever needed.
• Ensured front desk area was well stocked with supplies such as stationary and brochures at all times.
• Verified customer credit to establish payment method for accommodations.
• Processed group reservations according to standard operating procedures.
• Arranged tours, taxis or restaurant reservations for customers.
• Deposited guest valuables in hotel safes or safe-deposit boxes.