Leah Caroline V. Mercado
Shift Supervisor
Sta. Rosa, Laguna
Summary
Reliable Shift Leader with 8 years of experience in Starbucks. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Expert on creating handcrafted beverages and can handle different brewing equipments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Shift Supervisor
Starbucks
Sta. Rosa, Laguna
04.2015 - Current
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Create memorable moments of connection with customers and elevate their experience through handcrafted beverages and excellent service.
Education
Bachelor of Science - Hotel And Restaurant Management
Bulacan State University
Malolos, Bulacan 06.2011 - 04.2015
Skills
Strategic planning
undefinedAccomplishments
Coffee Master and Barista Trainer for 7 years.
District Coffee Master for 3 years
Shift Supervisor for 5 years and and currently a store manager trainee.
Attended different classes under business management.
Certified on different manual brewing equipments.
Awarded Shift Leader of the year for 2 consecutive years (2019 and 2020)
Awarded as District Partner of the year (2020)
Awarded as Coffee Master of the year
Certification
Coffee Master at Starbucks (2016-2023)
Timeline
Shift Supervisor
Starbucks
04.2015 - Current
Bachelor of Science - Hotel And Restaurant Management
Bulacan State University
06.2011 - 04.2015
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