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Leah Alonso Maldonado
quality analist
iloilo
Summary
Quality analyst with expertise in quality assurance and customer support. Demonstrated success in creating quality control procedures and working with cross-functional teams to improve process adherence and service quality.
Overview
3
3
Languages
1
1
Certification
25
25
years of professional experience
Work History
Quality Analyst
ABC DYNAMICS
01.2022 - 01.2024
- Quality analyst for Spanish department, collaborating with HRO to ensure quality standards.
- Managed operations in BPO and call center environments, overseeing process adherence and service quality.
- Conducted thorough quality assessments of products and processes to ensure compliance.
- Developed and implemented quality control procedures for various production lines.
- Collaborated with cross-functional teams to identify and resolve quality issues.
Loan Officer
Mortgageplugs USA
01.2021 - 03.2021
Spanish Call Centre Customer Support
Open Access BPO
01.2020 - 01.2021
- Translated product descriptions for Amazon.es and addressed customer feedback and inquiries to enhance user experience.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Online Teacher
First Tutors LTD
01.2019 - 01.2020
Spanish English Translator
Bubbles Translations Services
01.2015 - 01.2018
- Delivered precise Spanish and English translations for police and hospital communications, ensuring clarity in critical situations.
- Facilitated effective communication between British police and hospital staff with Spanish-speaking patients, improving patient care and response times.
- Translated documents between Spanish and English for diverse clients.
- Collaborated with team members to ensure translation accuracy and consistency.
- Reviewed and edited translations for grammatical and contextual correctness.
Engineer Technician
PHS LTD
Brackeley
01.2015 - 01.2018
- Inspected electrical installations and addressed customer inquiries to ensure compliance and satisfaction.
- Operated and maintained equipment for efficient production processes.
- Conducted routine inspections to ensure compliance with safety standards.
- Collaborated with team members to troubleshoot technical issues effectively.
Healthcare Manager
Jewish Care
London
01.2006 - 07.2015
- Managed healthcare operations at Princess Alexandra, enhancing service delivery and patient satisfaction.
- Provided customer support for nursing home residents, resolving health inquiries and improving their overall well-being.
- Managed daily operations of healthcare services for diverse community needs.
- Developed policies to enhance patient care and safety standards.
- Coordinated staff training programs to improve service delivery and compliance.
Spanish Teacher
First Tutors LTD
01.2011 - 01.2015
Spanish Call Centre Manager
BPO India
01.2001 - 01.2005
- Utilized VoIP and Zendesk software to deliver technical support, enhancing customer experience.
- Provided technical support for satellite dish customers, resolving issues efficiently.
- Promoted sales and achieved team targets through effective collaboration and motivation.
Sales Developer
Viajes Cemo
01.1999 - 01.2001
- Developed and generated sales through partnerships with travel agents and other stakeholders.
- Managed tour operations, ensuring seamless experiences across diverse destinations.
- Developed sales strategies to enhance client engagement and retention.
- Conducted market research to identify new business opportunities and trends.
- Collaborated with cross-functional teams to optimize sales processes and workflows.
Education
Computer And Networks Security - Spain
Online Own Research And Learning
Spain01-2006
ISO 9000 AND 9001 -
University of Granada
Granada, Spain01-2002
Aux Nurse -
University of Barcelona
Barcelona, Spain01-1997
Industrial Design -
University of Barcelona
Barcelona, Spain01-1996
Artistic Bachillerato -
University
01-1991
Secondary School -
01-1986
Skills
- HTML
- Photoshop
- Database
- Foxpro
- Quarxpress
- Corel Draw
- SQL
- Page Maker
- Free Hand
- Dreamweaver
- Excel
- Word
- Windows
- Linux
- Unix
- Mysql
- Databases
- Nimble
- HubSpot CRM
- Salesforce
- Oracle CRM On Demand
- Pipedrive
- Oracle CRM
- Insightly
- Freshsales
- Zoho CRM
- Zendesk
- 365Ticketing
- Freshdesk
- Groove
- SysAid
- Excellent communication
- Motivational
- Interpersonal
- Presentation skills
- Excellent leader
- Safety and protection
- Excellent Team Worker
- Problem Solving
- Sales Hungry
- Highly organised
- Strong client management skills
- Strong people skills
- Strong negotiator
- Self-motivated
- Excellent communication skills
- Public speaker
- Effective trainer
- Positive attitude
- Financial awareness
- Professional manner
- Customer service
- Time management skills
- Networking
- Attention to detail
- Quality assurance
- Data analysis
- Compliance checks
- Process adherence
- Effective communication
- Problem solving
- Innovative thinking
- QC testing
- Protocol review
- New project development
- Quality improvement
- Project management
- Requirements analysis
- Risk assessment
- Quality processes
- Training implementation
- Professionalism
- Project management expertise
- Teamwork
- Problem-solving aptitude
- Self motivation
- Hardware and software configuration
- Web and mobile application QA
- Analytical skills
- Defect monitoring
Languages
- Spanish, Mother tongue
- English, Fluent
- French, Conversational
- Hindi, Basic
- Tagalog, Basic
Equipment
- Available computer 16 gb ram
- Microphone noise reduction
- Printer
- Backup power petrol generator 12 hours
- Fiber optic
- Globe and converge plus other 2 backup Wi-Fi
- Own private VPN server
- Webcam logitech hd 1080
- Surge protection
- Numerical keyboards
- Standard keyboard
- 2 monitors
- Private separated network for home use with ubiquity
- Operating Systems: Linux, Mac OS and Windows 10 or 11
Languages
English
Advanced (C1)
C1
Spanish
Advanced (C1)
C1
tagaloc
Elementary (A2)
A2
Certification
- iso 9001
- industrial designer
- aux of nurse
Accomplishments
- Best student in the school of Arts with more done modules
Affiliations
- Volunteer in Human right Activities
- Read books
- Computers and social Networks
- Water Sports
Timeline
Quality Analyst
ABC DYNAMICS
01.2022 - 01.2024
Loan Officer
Mortgageplugs USA
01.2021 - 03.2021
Spanish Call Centre Customer Support
Open Access BPO
01.2020 - 01.2021
Online Teacher
First Tutors LTD
01.2019 - 01.2020
Spanish English Translator
Bubbles Translations Services
01.2015 - 01.2018
Engineer Technician
PHS LTD
01.2015 - 01.2018
Spanish Teacher
First Tutors LTD
01.2011 - 01.2015
Healthcare Manager
Jewish Care
01.2006 - 07.2015
Spanish Call Centre Manager
BPO India
01.2001 - 01.2005
Sales Developer
Viajes Cemo
01.1999 - 01.2001
Computer And Networks Security - Spain
Online Own Research And Learning
ISO 9000 AND 9001 -
University of Granada
Aux Nurse -
University of Barcelona
Industrial Design -
University of Barcelona
Artistic Bachillerato -
University