Summary
Work History
Education
Skills
Interests
Timeline
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LEAH RONQUILLO

LEAH RONQUILLO

CLIENT RELATIONS ASSOCIATE
Las Pinas City,Metro Manila

Summary

Highly organized Client Service Associate possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success, oganized,hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Service Crew Member

Jollibee Foods Corporations
UN Kalaw Manila, PH
08.2001 - 01.2002
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Worked well with teammates and accepted coaching from management team.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Delivered prompt, friendly customer service.
  • Helped improve overall survey result from satisfied to very satisfied.
  • Assisted with maintaining cleanliness in line with the company standards.
  • Contributed to exceeding standards in all internal quality checks.
  • Performs and ensure Standard Operating Procedures in preparing and handling food.

Service Crew Member

Delifrance
Ermita Manila, PH
03.2005 - 08.2005
  • Delivered prompt, friendly customer service.
  • Helped improve overall survey result from satisfied to very satisfied.
  • Assisted with maintaining cleanliness in line with the company standards.
  • Contributed to exceeding standards in all internal quality checks.
  • Performs and ensure Standard Operating Procedures in preparing and handling food.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Assistant Supervisor

Figaro Coffee Company
Quezon City, PH
02.2006 - 06.2010
  • Supervised a team while also managing cashiering,dining room,bar,kitchen and administrative responsibilities.
  • Managed ordering of foods, supplies and beverages as well as inventory control and auditing of stockroom.
  • Maintained and developed a superb dining experience for the guests.
  • Ensured Occupational Safety and Health Act, local health and safety codes and restaurant safety to maintain security and assure policies met.
  • Guaranteed food quality and 100% customer satisfaction by auditing menu items and food service performance.

Executive Assistant

SGV&Co.
Makati City, PH
05.2013 - 06.2015
  • Managed calendar including scheduling,multiple daily meetings and speaking engagements.
  • Execute various administrative tasks including travel arrangements (Domestic and International)
  • Follow through of all discussed items in meetings with updates beibg incorporated into reports.
  • Coordinated International business trips by booking flights,hotels and arranging required meetings often with senior and corporate representatives.
  • Respond swiftly to Partner's requests for information by liaising with other internal teams and sending documents and mails to clients.

Client Relations Associate

BDO Unibank Inc.
Las Pinas City, PH
10.2015 - Current
  • Processed daily client transactions including deposits, withdrawals,loan payments,bills payment and FOREX
  • Accurately maintain records of each transactions and Ensured all documentation and paperwork was in place and within compliance.
  • Assisted clients with various questions and concerns related to their accounts and bank products.
  • Promotes and upsell bank products.
  • Answered products and services questions and offered information on related products and services.
  • Delivered a good customer service to the client.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Education

Bachelor's Degree - Hotel And Restaurant Management

Lyceum of The Philippines University
Muralla Street Intramuros Manila
07.2001 - 03.2010

Skills

Client service-focused

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Interests

Baking and Cooking

Coffee lover

Loves making stationeries, DIY gifts and souvenirs

Inclined with making beads accessories

Stamping stationeries and Invitations

Making souvenirs and invitations for events

Timeline

Client Relations Associate

BDO Unibank Inc.
10.2015 - Current

Executive Assistant

SGV&Co.
05.2013 - 06.2015

Assistant Supervisor

Figaro Coffee Company
02.2006 - 06.2010

Service Crew Member

Delifrance
03.2005 - 08.2005

Service Crew Member

Jollibee Foods Corporations
08.2001 - 01.2002

Bachelor's Degree - Hotel And Restaurant Management

Lyceum of The Philippines University
07.2001 - 03.2010
LEAH RONQUILLOCLIENT RELATIONS ASSOCIATE