LEAH MENESES
Quezon City,METRO MANILA
Summary
Hardworking professional with 22 years of experience in travel industry. Skilled in prioritization, multitasking, and time management. Highly adaptable with a strong willingness to learn.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner / General Manager
FARE OPTION TRAVEL SERVICES
QUEZON CITY
09.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Operations Manager / Stockholder / Co-owner
SKYWORTH TRAVEL & TOURS INC.
BINONDO,MANILA
08.2014 - 08.2019
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Reservation Manager
ASIA PACIFIC TRAVEL
ESCOLTA,MANILA
05.2006 - 05.2014
- Trained and mentored reservation agents, enhancing their skills for optimal performance and professional growth.
- Maintained comprehensive knowledge of property features, amenities, policies, and local attractions to provide accurate information to guests at all times.
- Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
- Resolved escalated customer issues promptly, maintaining positive brand reputation among guests and industry professionals alike.
- Handled billing information to clients.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Sales & Ticketing Officer
PAN PACIFIC TRAVEL CORP
ERMITA,MANILA
01.2006 - 04.2006
- Worked with marketing and sales department to create and implement upsell opportunities for events.
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
- Resolved customer complaints with professionalism, ensuring positive customer experiences.
- Managed high-volume ticket sales periods calmly and efficiently, maintaining exceptional customer service under pressure.
Reservation Officer
ZENLINE TRAVEL & TOURS INC.
SAN ANDRES BUKID,MANILA
06.2002 - 12.2005
- Prepared daily reports on reservations activity for management review and analysis.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Developed strong relationships with repeat guests by maintaining excellent communication before arrival date.
- Assisted in the development of promotional strategies to increase reservations during low occupancy periods.
- Verified guest information for accuracy, reducing errors in the reservation process.
- Handled cancellations and modifications professionally while adhering to hotel policies and procedures.
Education
Bachelor of Science - Tourism
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
STA MESA MANILA , PHILIPPINES01.2002
High School Diploma -
TORRES HIGH SCHOOL
TONDO , MANILA04.1998
Skills
- Computer literate knowledgeable in GDS (Sabre) MS office, Word, Excel, Publisher, Powerpoint, Adobe etc
- Customer relations
- Business operations
- Operations management
- Business planning
- Staff management
- Attention to detail
- Customer service
- Team leadership
- Decision-making
- Business leadership
- Employee relations
- Delegating work
- Operations oversight
Training
- Travel Agency Operation Course Location : Asia Pacific Training Institute Date : 25-27 October 2019
- Tourism & Technology Forum Location : Okada Manila Date : 17-18 March 2021
Certification
- Certificate of Completion - ASIA PACIFIC TOURISM TRAINING INSTITUTE - TRAVEL AGENCY OPERATIONS COURSE - OCT 25,2019
Timeline
Owner / General Manager
FARE OPTION TRAVEL SERVICES
09.2019 - Current
Operations Manager / Stockholder / Co-owner
SKYWORTH TRAVEL & TOURS INC.
08.2014 - 08.2019
Reservation Manager
ASIA PACIFIC TRAVEL
05.2006 - 05.2014
Sales & Ticketing Officer
PAN PACIFIC TRAVEL CORP
01.2006 - 04.2006
Reservation Officer
ZENLINE TRAVEL & TOURS INC.
06.2002 - 12.2005
Bachelor of Science - Tourism
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
High School Diploma -
TORRES HIGH SCHOOL
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