Leady Lei Jacob
Antipolo City, Province Of Rizal
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level.
Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Account Executive Officer
Primark Tooling Industries Corporation
Dela Paz Pasig City
08.2018 - Current
- Coordinated closely with marketing teams to develop targeted campaigns that generated high-quality leads for conversion into sales opportunities.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain long-term partnerships.
- Exceeded sales targets with proactive prospecting and follow-up strategies to close new business deals.
- Managed a diverse portfolio of accounts, ensuring timely and accurate invoicing and payment tracking.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Organized successful events for industry professionals, positioning the company as a thought leader within the market space.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Led client onboarding process, guiding them through product implementation while setting clear expectations around timelines and deliverables.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Stock Controller
Frontlines Manila
Tektite, Ortigas
02.2016 - 07.2018
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Performed inventory control, such as counting, and stocking merchandise.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
Customer Service Representative
Sutherland Global Services
Cubao, Metro Manila, Philippines
05.2015 - 05.2016
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Promptly responded to inquiries and requests from prospective customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Science - Environmental Science
University of Rizal System Tanay
Tanay04.2015
Skills
- Point of sale operation
- Account Servicing
- Processing payments
- Performance Tracking
- Data Management
- Project Planning
- Recordkeeping
- Flexible and Adaptable
- Customer Service
Reference
Mary Rose Juanillo
+639280651412
Timeline
Account Executive Officer
Primark Tooling Industries Corporation
08.2018 - Current
Stock Controller
Frontlines Manila
02.2016 - 07.2018
Customer Service Representative
Sutherland Global Services
05.2015 - 05.2016
Bachelor of Science - Environmental Science
University of Rizal System Tanay