LEA CAROL V. SAYCON
Customer Service Officer
Mandaue City, Province of Cebu
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Bank Teller
China Banking Corporation
09.2019 - 7 2022
- Counted, verified and handled bank deposits and armored car transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
- Cross-sold credit cards, loans and other bank products.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Processed customer transactions promptly, minimizing wait times.
Customer Relations Assistant
China Banking Corporation
11.2016 - 08.2019
- Delivered prompt service to prioritize customer needs.
- Opening of new accounts, processed UITF accounts application and government payments via over the counter.
- Promptly responded to inquiries and requests from prospective customers.
- Organized and detail-oriented with a strong work ethic.
- Explained account terms and conditions to customers.
- Tracked and processed customer account requests and applications.
- Responded to customer inquiries regarding new accounts and account services.
Education
Bachelor of Science - Business Administration-General
University of San Jose-Recoletos
Cebu City, PhilippinesSkills
Customer Relationship Management (CRM)
Reliable and Responsible
Product and service knowledge
Multitasking Abilities
Attention to Detail
Honest and Dependable
Cash Handling
Transaction processing accuracy
Customer Relationship Management (CRM)
Accomplishments
- Dean’s Lister, First Semester School Year 2014
- Dean’s Lister, Second Semester School Year 2014-2015
Timeline
Bank Teller
China Banking Corporation
09.2019 - 7 2022
Customer Relations Assistant
China Banking Corporation
11.2016 - 08.2019
Bachelor of Science - Business Administration-General
University of San Jose-Recoletos