Lea Andrea Garcia
Administrative Supervisor | Operations Manager
Pateros
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Supervisor
Rite Beacon Marketing
06.2019 - 07.2024
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Facilitated weekly staff meetings to discuss ongoing projects, address concerns, and share updates from various departments within organization.
- Served as main point of contact for external partners, establishing strong relationships built on professionalism and reliability.
- Ensured timely completion of projects by creating detailed timelines and assigning tasks to appropriate team members based on skill sets and availability.
- Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Administrative Staff
Rite Beacon Marketing
04.2014 - 05.2019
- Maintained strict confidentiality while handling sensitive information related to employee records, financial data, and company policies.
- Increased efficiency in record-keeping by digitizing physical documents using scanning hardware/software solutions while adhering to established guidelines for storage/archiving purposes.
- Provided exceptional customer service through prompt attention to inquiries via phone or email from both internal colleagues and external contacts.
- Facilitated timely completion of projects by tracking deadlines, prioritizing tasks, and collaborating with cross-functional teams.
- Expedited invoice processing/payment approvals through careful verification of details, liaising with finance department to resolve discrepancies.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Bachelor of Science - Business Administration
Sacred Heart College PH
Lucena City 06.2010 - 03.2014
Skills
Communication
Time Management
Detail-oriented
Leadership
Online Tools Efficiency
Problem Solving
Organizational Leadership
Office Management
Operations Management
Customer Service Management
Timeline
Administrative Supervisor
Rite Beacon Marketing
06.2019 - 07.2024
Administrative Staff
Rite Beacon Marketing
04.2014 - 05.2019
Bachelor of Science - Business Administration
Sacred Heart College PH
06.2010 - 03.2014