Lea Gonzales

• Increased sales leads by implementing targeted outreach strategies and personalized followups.
• Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
• Established relationships with prospects and customers to promote product understanding and drive sales growth.
• Built and managed accurate sales pipeline to maintain high volume of activity.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.

• Utilized a consultative sales approach to identify customer needs, develop solutions and close deals.
• Cold calling
• Email Marketing
• Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.

•Email Management
•SMS Marketing
•Customer Service - assisting client's
based on their concerns
•Successfully negotiated complex
deals with customers to close sales
and exceed revenue targets.
•Inbound and Outbound sales by
qualifiying the leads.

• Proven track record of consistently exceeding sales targets and achieving maximum customer satisfaction.
• In-depth knowledge of products and services to effectively market and sell to customers.
• Successfully negotiated contracts with clients to achieve mutually bene cial outcomes

• Successfully managed the development and execution of marketing campaigns for various products in the company.
• English Developed content calendars to ensure timely updates and effective communication of messages

• Respond through telephone to Australian applicants and screen them for eligibility to the training courses.
• Encourage applicants to attend the training by explaining the benefits of the training program and providing general information
• Provide email confirmation of course details to attending applicants
• Complete follow ups and reminders for training attendance
• Complete post training reviews with attendees
• Follow uo NO shows attendees to confirm for future enrolment
• By helping the candidate to attain additional qualifications to meet the minimum requirement as directed by the client

Collaborated with marketing and product teams to develop e ective strategies and campaigns to drive customer engagement and sales

• Identifying training and development needs within an organisation through job analysis, appraisal schemes and regular consultation with business managers and human resources department
• Designing and expanding training and development programmes based on the needs of the organisation and the individual;

• Manages sales pipeline and selling activities to ensure sales revenue and profit targets are met
• Use strong judgment and decision making to help associates achieve their daily goals
• Ensures acceptable attendance at all sales/vendor training such as lunch and learns, vendor fairs, and internal training sessions when applicable
• Responsible for proactively developing and coaching direct reports to ensure they are meeting all requirements of their position, advancing their skill sets
• Participate in call monitoring sessions ensuring representatives are utilizing proper phone etiquette, timeliness, policies and procedures, provide feedback to associates on performance appraisals to associates in a timely fashion.

• Telemarketer
• Selling mobile phones and accessories.
• Answering phone inquiries with regard to mobile services.
• Assisting the customer with their needs in relation to the product and services offered.

• Selling satellite dish over the phone.
• Receives call from customers who wants to inquire about the product.
• Skilled agent about the products and services.
• Assisting the team manager about daily stats.
• Monitors daily conversion of the team.
• Acting as Assistant Team Lead in absence of the Team Leader.
• Reports directly to the Team Leader about the stats and conversion.
• Acts as peer trainer.